Reception Team Member - Fast-Paced Hospitality + Perks

ibis, ibis Styles, ibis budget; Birmingham; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Training and development opportunities

A supportive and inclusive team

Job summary

ibis Birmingham New Street Station hotel in Birmingham is seeking a friendly, energetic Reception Team Member. You will welcome guests, manage check-ins/outs, handle reservations, and promote hotel services in a fast-paced environment.

The role offers full-time hours with a salary up to £12.71 per hour plus benefits. You will be the first point of contact and ensure guests have a welcoming stay, with opportunities to grow within Accor’s global brand.

Qualifications

• Hospitality experience is preferred.

Responsibilities

• Welcome guests and manage check-ins and check-outs
• Handle reservations, enquiries and guest requests
• Process payments and maintain accurate records
• Promote hotel services and facilities
• Resolve guest queries efficiently and professionally
• Work closely with other departments to deliver a seamless guest experience

Skills

Hospitality experience

Job description

ibis Birmingham New Street Station hotel in Birmingham is seeking a friendly, energetic Reception Team Member. You will welcome guests, manage check-ins/outs, handle reservations, and promote hotel services in a fast-paced environment.

The role offers full-time hours with a salary up to £12.71 per hour plus benefits. You will be the first point of contact and ensure guests have a welcoming stay, with opportunities to grow within Accor’s global brand.