Reception Team Member - Nights

ibis, ibis Styles, ibis budget; Birmingham; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Employee discounts

Training opportunities

Career progression

Job summary

ibis Birmingham New Street Station, part of Accor's Starboard Hotels, seeks a Night Reception Team Member for overnight hours. The role is part-time (25 hours per week) with a pay rate up to £13.25 per hour plus benefits.

You will welcome guests, handle requests, and support night audits in a busy hotel environment. Experience in hospitality or customer service is preferred, with a friendly personality and strong communication skills.

Qualifications

• Friendly, approachable demeanor required.
• Strong communication and problem-solving abilities expected.
• Good attention to detail and organisational skills essential.
• Confidence using computer systems and hotel software.
• Ability to work independently and stay calm under pressure.
• Willingness to work night shifts, weekends and bank holidays.
• Hospitality or customer service experience preferred.

Responsibilities

• Greet and check guests in/out during night hours.
• Assist guests with requests and enquiries.
• Complete night audit and admin tasks.
• Conduct safety and security checks around the hotel.
• Process payments and maintain guest records.
• Prepare for the day ahead, including breakfast setup.

Skills

Friendly personality

Communication

Problem solving

Attention to detail

Computer skills

Independence under pressure

Overnight shifts flexibility

Job description

Company Description

\"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

When most of the city is winding down, you'll be helping our guests at ibis Birmingham New Street Station settle in, answering questions, keeping everything running smoothly and ensuring the hotel remains safe and welcoming throughout the night. As our Night Reception Team Member, you'll be the friendly face guests rely on during the overnight hours, delivering great service while helping the hotel operate efficiently behind the scenes. This is a part-time role, working 25 hours a week on the night shift with an hourly salary up to £13.25 per hour plus benefits.

How a Shift Might Look...

• Welcome late arrivals and checking guests in and out
• Support guests with requests and enquiries
• Complete night audit and administrative tasks
• Carry out safety and security checks around the hotel
• Process payments and maintain guest records
• Prepare the hotel for the day ahead, including help get our breakfast ready
• Work independently while maintaining exceptional guest service standards

You'll be a great fit if you have...

• A friendly and approachable personality
• Strong communication and problem-solving skills
• Good attention to detail and organisational ability
• Confidence using computer systems
• The ability to work independently and remain calm under pressure
• Flexibility to work overnight shifts, including weekends and bank holidays
• Hospitality or customer service experience ideally

Why join us

• Up to £13.25 per hour
• Employee discounts across Accor and Starboard hotels
• Training and development opportunities
• Career progression opportunitiesA supportive and friendly team environment

ibis Birmingham New Street Station has recently joined the Starboard Hotels portfolio. Join us and be part of the hotel's next chapter.

Job Reference: REC-002

All offers of employment are subject to satisfactory proof of the right to work in the UK.

Additional Information

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