Hospitality Reception Team Member

Acco; Birmingham; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Training and development opportunities

Inclusive team environment

Job summary

Located in the heart of Birmingham city centre, ibis Birmingham New Street Station hotel welcomes guests from around the world. We're looking for a friendly, energetic and customer-focused Reception Team Member to join our team. This is a full-time role with a salary of up to £12.71 per hour plus benefits.

You'll likely be the first person our guests meet so you'll need to create great first impressions, deliver excellent service and help ensure they enjoy a smooth and welcoming stay.

Qualifications

• Hospitality experience is preferred.
• A friendly and approachable personality.
• Excellent communication and customer service skills.
• Good organisational skills and attention to detail.
• Confidence using computers and hotel systems.
• The ability to work in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends and holidays.

Responsibilities

• Welcome guests and manage check-ins and check-outs
• Handle reservations, enquiries and guest requests
• Process payments and maintain accurate records
• Promote hotel services and facilities
• Resolve guest queries efficiently and professionally
• Work closely with other departments to deliver a seamless guest experience

Skills

Friendly personality

Communication skills

Customer service

Organisational skills

Computer skills

Fast-paced environment

Shift flexibility

Hospitality experience

Tools

Hotel systems

Job description

Located in the heart of Birmingham city centre, ibis Birmingham New Street Station hotel welcomes guests from around the world. We're looking for a friendly, energetic and customer-focused Reception Team Member to join our team. This is a full-time role with a salary of up to £12.71 per hour plus benefits.

You'll likely be the first person our guests meet so you'll need to create great first impressions, deliver excellent service and help ensure they enjoy a smooth and welcoming stay.