Reception Team Member - Nights

Acco; Birmingham; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Employee discounts

Training and development opportunities

Career progression

Job summary

ibis Birmingham New Street Station, part of the Accor group, is seeking a friendly Night Reception Team Member for the overnight shift. This part-time role offers 25 hours per week with a competitive hourly rate up to £13.25 and benefits.

You will welcome guests, handle check-ins/outs, support inquiries, perform night audits, and ensure safety and smooth operations while maintaining exceptional guest service.

Qualifications

• Friendly, approachable attitude and strong guest-facing skills.
• Excellent communication and problem-solving abilities.
• Detail-oriented with good organizational capability.
• Confident using computer systems and hotel software.

Responsibilities

• Welcome late arrivals and check guests in and out.
• Assist guests with requests and enquiries.
• Complete night audit and administrative tasks.
• Carry out safety and security checks around the hotel.
• Process payments and maintain guest records.
• Prepare the hotel for the day ahead, including breakfast readiness.
• Work independently while maintaining high service standards.

Skills

Friendly personality

Communication skills

Problem-solving

Attention to detail

Organizational skills

Computer literacy

Independent worker

Overnight shift flexibility

Customer service experience

Tools

Computer systems

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

When most of the city is winding down, you'll be helping our guests at ibis Birmingham New Street Station settle in, answering questions, keeping everything running smoothly and ensuring the hotel remains safe and welcoming throughout the night.As our Night Reception Team Member, you'll be the friendly face guests rely on during the overnight hours, delivering great service while helping the hotel operate efficiently behind the scenes. This is a part-time role, working25 hours a weekon the night shift with an hourly salary up to £13.25 per hour plus benefits.

How a shift might look...

• Welcomelate arrivals and checking guests in and out
• Supportguests with requests and enquiries
• Completenight audit and administrative tasks
• Carryout safety and security checks around the hotel
• Process payments and maintainguest records
• Preparethe hotel for the day ahead, including help get our breakfast ready
• Workindependently while maintaining exceptional guest service standards

You'll be a great fit if you have...

• A friendly and approachable personality
• Strong communication and problem-solving skills
• Good attention to detail and organisational ability
• Confidence using computer systems
• The ability to work independently and remain calm under pressure
• Flexibility to work overnight shifts, including weekends and bank holidays
• Hospitality or customer service experience ideally
• Up to £13.25 per hour
• Employee discounts across Accor and Starboard hotels
• Training and development opportunities
• Career progression opportunities
• A supportive and friendly team environment

Why it's an exciting time to join us

ibis Birmingham New Street Station has recently joined the Starboard Hotels portfolio. Join us and be part of the hotel's next chapter.

Job Reference: REC-002

All offers of employment are subject to satisfactory proof of the right to work in the UK.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.