Night Receptionist - London

Royal Lancaster London; City of Westminster; On-site; GBP 29,000; Full time

Job summary

A hotel in London is looking for a Night Receptionist to provide excellent guest service during overnight shifts. Responsible for handling late arrivals, conducting night audits, and ensuring guest safety, this role requires previous hotel experience and strong communication skills. The ideal candidate will be detail-oriented and able to work flexibly. The position offers an annual salary of £28,500 along with benefits including discounts, healthcare, and development opportunities.

Benefits

50% discount in all restaurants and spa treatments

Complimentary stay after probation

Healthcare cash plan

Employee Assistance Programme

Free meals on duty

Qualifications

• Previous front desk or hotel night shift experience is preferred.
• Flexibility to work night shifts, weekends, and public holidays as required.
• Calm and reassuring presence in any situation.

Responsibilities

• Handle late arrivals and early departures with professionalism.
• Complete the night audit and assist with financial reporting.
• Monitor guest activity and ensure the building is secure.

Skills

Attention to detail

Strong communication skills

Guest-first attitude

Ability to work independently

Tools

Opera Cloud

Job description

Overview

At Hotel Indigo K West Shepherd's Bush, we believe hospitality never sleeps, and neither does our commitment to unforgettable guest service. As a Night Receptionist, you'll be the calm, capable, and caring presence that keeps our hotel running smoothly overnight. From late check‑ins to early departures, you'll make sure every guest feels welcome, safe, and well looked after no matter the hour. So if this sounds like you, then come join the pre‑opening team as we get ready to open our doors in February 2026!

Hotel Indigo brings local stories to life and at our hotel, that story is bold, creative, and connected to the energy of Shepherd's Bush. Our team plays a central role in creating meaningful moments for our guests, and the night shift is no exception. This is your chance to shine in a role that blends guest service, responsibility, and independence.

Responsibilities

• Handle late arrivals & early departures: Be the welcoming face and efficient support for guests arriving or leaving during off‑hours.
• Complete the night audit: Assist the Night Manager with financial reporting, daily reconciliations, and ensure all systems are updated and ready for the day team.
• Prioritise safety: Monitor guest activity, follow emergency procedures, and ensure the building is secure and calm throughout the night.
• Be the go‑to overnight: Help with guest queries, in‑room requests, luggage support and occasional room moves or emergencies, with professionalism and care.
• Own the desk: Manage phones, emails, and internal handovers, ensuring the next day's team is fully up to speed.
• Keep things running: Collaborate with night housekeeping or security as needed to maintain a clean, safe, and welcoming environment.

Qualifications

• Previous front desk or hotel night shift experience (preferred)
• Great attention to detail and comfort working solo
• Good knowledge of Opera Cloud or similar systems
• Ability to complete financial and administrative tasks accurately
• Flexibility to work night shifts, weekends, and public holidays as required
• A guest‑first attitude and strong communication skills
• A calm, reassuring presence in any situation

Benefits

• Annual salary: 28,500
• Pension with company contributions
• 50% discount in all our restaurants and spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest‑free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
• World‑class development programmes and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success