Night Receptionist

Norton Park Hotel, Spa & Manor House; Winchester; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free health club

Staff discounts

Family & Friends discounts

Course fees support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Norton Park Hotel, Spa & Manor House, a 4* property with 165 bedrooms near Winchester, is seeking a Night Receptionist to welcome guests, manage night-time check-ins/outs, and handle inquiries with professionalism. The role includes working within a busy front desk, ensuring high levels of guest satisfaction and smooth overnight operations.

The hotel offers on-site facilities and a privacy-friendly environment, with opportunities for training, development, and a supportive team in a busy

Qualifications

• Ability to work with minimum supervision.
• Passion for delivering exceptional guest service.
• Courteous and pleasant attitude.
• Conflict resolution experience.

Responsibilities

• You’ll manage the reception during the night, greeting guests upon arrival and administering check-ins and check-outs.
• Ensure all guest enquiries and complaints are dealt with in a friendly and professional manner, maintaining guest satisfaction throughout their stay.

Skills

Guest service

Night shift availability

Conflict resolution

Professional & courteous

Job description

Do you thrive on delivering outstanding customer service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Ability to work with minimum supervision
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude
• Conflict resolution experience

Curious to find out more?

Norton Park Hotel, Spa & Manor House is a 4*, 165-bedroom property, located in Sutton Scotney, just outside Winchester. Our hotel has Scene restaurant and bar & lounge, a terrace, and we offer afternoon tea, private dining and meetings & event spaces as well as a separate Manor House. The leisure facilities include a pool, a gym, steam room, sauna, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

Night Receptionist • Winchester, United Kingdom