Night Receptionist

Mollie's Motels LTD; Middleton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A growing motel-diner brand in Middleton is looking for enthusiastic Night Receptionists to ensure high-quality service and exceed guest expectations. Candidates should have at least one year of experience in a hotel or customer-facing role. Join us to advance your career in a fast-growing brand that offers innovative hospitality solutions and numerous employee benefits.

Benefits

Pay Rate £12.79 to £13.01

10% Tronc Scheme

Paid qualifications

Enhanced Company Maternity, Paternity and Adoption leave

Complimentary meal every shift

Discounted food and accommodation

24-hour access to wellness programme

Qualifications

• Minimum one year’s experience as a hotel receptionist or in a customer-facing role.
• Ability to work collaboratively as part of a team.
• Passionate about exceeding guest expectations.

Responsibilities

• Provide memorable guest experiences and adhere to brand standards.
• Collaborate with the housekeeping department.
• Report to the Reception Manager.

Skills

Customer service

Attention to detail

Team collaboration

Organizational skills

Job description

WE ARE MOLLIE'S

Innovatively designed by Soho House, Mollie’s is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie’s was born in America – an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We’ve borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there’s nothing old-school about Mollie’s. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie’s has already been named as the ‘Best Budget Hotel’ in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.

Following the success of its first site, a motel, diner & drive-thru in Oxfordshire, it launched its second motel & diner in Bristol in 2021. A third site in Manchester is currently underway and a further ten locations are already earmarked as part of the immediate expansion plan to forge a new ‘budget-luxe’ sector in the travel and leisure industry.

Mollie’s is now on the hunt for hardworking, enthusiastic Night Receptionists to join our team and build a successful career with an inventive, high growth brand at the forefront of the hospitality sector.

THE ROLE

Our Receptionists are warm and welcoming and quality service focused, passionate about exceeding guest expectations and work effectively as part of a team. They need to be personable, have an acute attention to detail and have ability to work collaboratively as part of team to provide a memorable guest experience and work to the highest standards. Reporting to the Reception Manager and collaborating with the housekeeping department you will ensure that the Mollie’s brand room standards, guest policies and operational procedures are always delivered.

We are looking for candidates who are enthusiastic, well organised, passionate about their work and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business; We require a minimum of one year’s experience as a hotel receptionist or similar experience in a customer facing role or industry.

Under the Working time Directive 1998, you must be over 18 for this role

BENEFITS

• Pay Rate £12.79 to £13.01
• 10% Tronc Scheme
• Mollie’s Career Pathway programme including Paid qualifications
• Enhanced Company Maternity, Paternity and Adoption leave
• Company sick pay
• Hospitality Rewards (Discounts Platform)
• Celebration Day- additional day of leave after three years of service
• Complimentary meal every shift
• Unlimited free tea, coffee, and soft drinks every shift
• Discounted food and accommodation
• 24-hour access to our wellness programme
• Discounts on GHD and Cowshed products
• Length of Service Rewards
• Monthly awards scheme
• Up to £500 refer a friend scheme
• Birthday Reward