Night Reception Team Member / Multi Task Team Member

ibis, ibis Styles, ibis budget; Luton; On-site; GBP 21,000 - 26,000; Full time

Job summary

ibis in the United Kingdom is seeking a dedicated Night Auditor to welcome guests with personalised care and manage night operations. You will anticipate guest needs, upsell with the ALL loyalty program, and ensure security and smooth night-time processes.

The role requires a guest‑minded, detail‑oriented team player with previous customer service or hotel experience. Nights, weekends and public holidays are part of the schedule.

Qualifications

• Previous Customer Service Experience.
• Previous Hotel experience in a similar role (Desired).
• Guest oriented, service minded, and attentive to details.
• F&B experience will be an added advantage.
• Sparkling personality.
• Well organised.
• Team spirit.

Responsibilities

• Welcome guests with care and personalised approach.
• Anticipate needs, handle complaints and remarks.
• Promote the ALL loyalty program.
• Handle guest feedback efficiently and satisfactorily.
• Know hotel facilities, services, events and local area.
• Take reservations and upsell to maximise room rates.
• Patrol hotel areas and report hazards or maintenance.
• Ensure security of staff and guests.
• Audit room rates, charges, reconcile revenues, perform night audit and daily closure.
• Oversee F&B 24/7 during night, bar service, and breakfast prep.
• Ensure public areas are clean.
• Meet hotel quality and financial targets.
• Attend daytime training sessions.
• Working hours include weekends and public holidays.
• Permanent night shift averaging 39 hours per week.

Skills

Customer service

Guest experience

Night audit

Attention to detail

Teamwork

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
• Anticipates guests' needs and considers them, handling any guest complaints and/or remarks.
• Promoting company’s ALL loyalty program.
• Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
• Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
• Competent in taking Reservations, upselling where possible to maximise on average room rates.
• Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
• Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
• Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
• Carries out night audit and daily closure.
• Responsible for F&B 24/7 offering during night-time, bar service (Including Alcohol) and for breakfast preparation & set-up.
• Ensures all areas public areas are cleaned.
• Works to meet hotel quality and financial targets.
• Required to attend training sessions by company during daytime.
• Working hours include weekends and public holidays.
• This is a permanent night shift averaging 39 hours per week.

Qualifications

• Previous Customer Service Experience.
• Previous Hotel experience in a similar role (Desired).
• Guest oriented, service minded, and attentive to details.
• F&B experience will be an added advantage.
• Sparkling personality.
• Well organised.
• Team spirit.

Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization or sponsorship.