Night team member -full time

Acco; Reading; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Hourly pay £13.95

Free nights at UK Accor hotels

Discount in Accor restaurants

Discounted hotel rates worldwide

Accor Academy

Wellbeing support

Global career opportunities

Diversity & inclusion initiatives

Work eligibility in UK

Job summary

Accor in Reading is seeking a Night Auditor to welcome guests from arrival to departure, delivering high quality service with warmth. You will help ensure a smooth, secure night environment and accurate cashiering.

This role requires 1 year of experience in hospitality or a customer-facing role and strong organisational skills. Benefits include hourly pay, discounts across Accor properties, and opportunities for development through the Accor Academy.

Qualifications

• 1 year experience in retail, hospitality or a customer facing role.
• Strong organisational skills.

Responsibilities

• The Night Auditor welcomes all guests and takes care of them from arrival through to departure.
• They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.
• They ensure a smooth and secure environment to all the guests during the night.
• Check and pass on all guest mail, messages and parcels promptly
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Any other duties requested by Manager.
• Complete all audit tasks as specified by the Night Auditors checklist.
• To answer, as promptly as possible, all incoming calls.
• Ensure reports are distributed.
• Process wake-up calls
• Ensure necessary handover of information is passed on to the oncoming shift.

Skills

Strong organisational skills

Customer facing experience

Job description

Joinus at Accor,wherelife pulseswithpassion!?

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.?

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,?
Joinus andbecomeaHeartist®.

Job Description

The Night Auditor welcomes all guests and takes care of them from arrival through to departure.

They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.

They ensure a smooth and secure environment to all the guests during the night.

• Ensure all diary events, flags and specials are actioned.

Check and pass on all guest mail, messages and parcels promptly

• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Any other duties requested byManager.
• Complete all audit tasks as specified by the Night Auditors checklist.
• To answer, as promptly as possible, all incoming calls.
• Ensure reports are distributed.

Process wake-up calls

• Ensure necessary handover of information is passed on to the oncoming shift.

Qualifications

• 1 year experiencein retail, hospitality or a customer facing role
• Strong organisational skills

Additional Information

• £13.95 per hour.
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
• You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.