Night Reception Team Member / Multi Task Team Member

IBIS; Luton; On-site; GBP 21,000 - 27,000; Full time

Job summary

IBIS in the United Kingdom is recruiting for a permanent night shift role of 39 hours per week within a busy hotel team. The candidate will welcome guests, handle reservations, manage guest feedback, and ensure the security and smooth operation of the overnight period.

Responsibilities include assisting with breakfast setup, supervising 24/7 F&B during night hours, and maintaining high standards in public areas. Weekend and public holiday work is required.

Qualifications

• Minimum customer service experience; hotel background preferred.
• Guest oriented, service minded and detail focused.
• F&B experience is a plus.
• Organized, with good teamwork and a sparkling personality.

Responsibilities

• Welcomes guests with care and personalised attention.
• Handles guest feedback and complaints efficiently.
• Promotes hotel facilities and services; upsells where possible.

Skills

Customer service

Guest oriented

Attention to detail

F&B experience

Well organized

Team spirit

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
• Anticipates guests' needs and considers them, handling any guest complaints and/or remarks.
• Promoting company’s ALL loyalty program.
• Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
• Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
• Competent in taking Reservations, upselling where possible to maximise on average room rates.
• Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
• Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
• Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
• Carries out night audit and daily closure.
• Responsible for F&B 24/7 offering during night-time, bar service (Including Alcohol) and for breakfast preparation & set-up.
• Ensures all areas public areas are cleaned.
• Works to meet hotel quality and financial targets.
• Required to attend training sessions by company during daytime.
• Working hours include weekends and public holidays.
• This is a permanent night shift averaging 39 hours per week.

Qualifications

• Previous Customer Service Experience.
• Previous Hotel experience in a similar role (Desired).
• Guest oriented, service minded, and attentive to details.
• F&B experience will be an added advantage.
• Sparkling personality.
• Well organised.
• Team spirit.

Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization or sponsorship.