Relief Premises and Security Officer

Orwell Housing Association Ltd; Lowestoft; On-site; GBP 18,000 - 24,000; Full time

Job summary

Orwell Housing Association Ltd is seeking a dedicated support worker to assist individuals experiencing homelessness or at risk of homelessness. The role includes ensuring safety, managing building security, carrying out health and safety checks, and assisting with domestic tasks and administrative duties.

You will build trusting relationships with residents, manage visitors, and respond to behavioural concerns while maintaining accurate records.

Qualifications

• Customer-facing role supporting individuals in housing services.
• Building safety and risk awareness through daily checks and reporting.
• Accurate record-keeping and administrative support within a team.

Responsibilities

• Maintain a visible presence in and around the building to help customers feel safe and welcomed.
• Support customers to manage risk and respond to behaviour-related concerns.
• Carry out health and safety checks, report repairs or damage, and prepare rooms for re-let.
• Build positive relationships with customers and provide a reliable point of contact during shifts.
• Manage visitors and ensure house rules are followed in a fair, respectful manner.
• Collaborate with the wider team and maintain accurate records for smooth service delivery.

Skills

Communication skills

Teamwork

Risk management

Health & safety

Administrative tasks

Education

GCSE Maths & English

Job description

Are you passionate about empowering people to rebuild their lives and create a brighter future? You will be part of a team delivering support services to individuals who have experienced homelessness or are at risk of homelessness and require low to medium levels of support to help them sustain independent living. You will work alongside customers to ensure their safety and wellbeing, maintain the security of the building, carry out maintenance, health and safety checks, and domestic tasks, and update computer systems with relevant information as required. What you'll be doing:

• Maintain a visible presence in and around the building, helping to ensure that customers feel safe, supported, and welcomed throughout the shift.
• Support customers to manage risk, responding appropriately to any behaviour-related concerns that may pose a risk or breach their occupancy agreement.
• Carry out building health and safety checks during the shift, reporting any repairs or damage. This includes cleaning shared communal areas and preparing rooms for re-let.
• Build positive relationships with customers by getting to know them and being a reliable point of contact for assistance during the shift.
• Manage visitors to the service and address any behaviours that do not align with house rules in a fair, respectful, and proportionate manner.
• Work collaboratively as part of the wider team, completing administrative tasks and maintaining accurate records to support a smooth and effective service delivery.
  GCSE Maths and English (Grade 9-4 / A-C or equivalent), Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

This post is subject to an Enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.