Night Porter - Coldra Court Hotel

The Celtic Manor Resort Limited; Newport; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Access to training and development

Discounts on food & beverage and hotel

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and end-of-year awards

Job summary

Centra Court Hotel, part of the Celtic Collection, is seeking a Night Porter to join the Front Office team in Newport. The role is permanent with 37.5 hours per week and a pay rate of £12.98 per hour. You will deliver a warm welcome and assist guests overnight, maintaining safety and hotel presentation.

Previous experience is desirable but not essential as full training is provided. A proactive, guest‑focused mindset and strong communication are key for success on night shifts.

Qualifications

• Friendly, approachable personality with a passion for hospitality.
• Proactive attitude and ability to work independently during night shifts.
• Good communication skills and willingness to go the extra mile for guests.
• Knowledge of the local area and attractions is a plus.
• Previous experience desirable but not essential; full training provided.

Responsibilities

• Welcoming guests arriving or departing during the night.
• Assisting with guest requests including room service, luggage handling, and general enquiries.
• Conducting floor walks, fire safety checks, and maintaining cleanliness of public areas.
• Supporting the Night Manager with operational duties and ensuring the hotel remains secure overnight.
• Completing the night porter checklist and keeping meeting spaces and storerooms tidy.

Skills

Hospitality mindset

Customer service

Night shift independence

Job description

JOBTITLE – Night Porter – Coldra Court Hotel
DEPARTMENT – FrontOffice
CONTRACTTYPE – Permanent
RATE OFPAY - £12.98
HOURS – 37.5hours
LOCATION – Newport,NP18 2LX
ID –

OVERVIEW -

Are youa night owl with a passion for delivering exceptional guest service? ColdraCourt Hotel, part of the prestigious Celtic Collection, is looking foraNight Porterto join our dedicated team and help us provide aseamless and welcoming experience for our guests throughout the night.

OURIDEAL HERO WILL HAVE -

• Afriendly, approachable personality with a passion for hospitality.
• Aproactive attitude and the ability to work independently during nightshifts.
• Strongcommunication skills and a willingness to go the extra mile for guests.
• Goodknowledge of the local area and attractions is a plus.
• Previousexperience in a similar role is desirable but not essential – fulltraining will be provided.

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -

• Deliveringa warm and professional welcome to all guests arriving or departingduring the night.
• Assistingwith guest requests, including room service, luggage handling, andgeneral enquiries.
• Conductingregular floor walks, fire safety checks, and maintaining the cleanlinessand presentation of public areas.
• Supportingthe Night Manager with operational duties and ensuring the hotel remainssecure and guest-focused overnight.
• Completingthe night porter checklist and ensuring meeting spaces and storeroomsare tidy and well-maintained.

BERECOGNISED AND REWARDED -

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROWWITH US -

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

In accordance withUK immigration legislation, all applicants must have the legal right to liveand work in the United Kingdom. Successful candidates will be required toprovide original documentation to verify their eligibility to work in the UKprior to employment, in line with Home Office guidance.

The CelticCollection is committed to being an equal opportunities employer. We welcomeapplications from all individuals regardless of age, disability, genderidentity, marital status, race, religion or belief, sex, or sexualorientation. We strive to ensure a fair and inclusive recruitment process forall candidates.