Night Porter - Roe Valley Resort

Galgorm Resort & Spa; Derry/Londonderry; On-site; GBP 19,000 - 22,000; Full time

Job summary

Galgorm Collection is seeking a full-time Night Porter to join the Night Team at Roe Valley Resort. You will work under the Night Manager and become part of an award-winning hospitality group renowned for service quality and guest care.

The role involves night shifts (10:30 PM – 7:00 AM typically) with responsibilities spanning front desk, security, room service, and banquet setup. Training and team support are provided.

Responsibilities

• Maximises customer satisfaction by ensuring that the written details of all assigned meetings, conventions and banquets are arranged properly
• Meets and Exceeds customer expectations by ensuring the department provides excellent customer care service
• Review daily events sheets and set up rooms according to the specific requirements
• Ensure good communication with all departments throughout the Resort
• Ensure all regular and VIP guests are known and cared for accordingly
• Handle, follow up and communicate any comments or complaints to the Night Manager/Duty Manager
• Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift
• Be fully conversant with handling reservation enquiries. Be aware of all current offers
• Can operate the switchboard, credit card machines, hotel alarm systems and other front office systems
• Check-in late arrivals and check-out early departures in line with resort procedures.

Job description

JOB TITLE: Night Porter

JOB REFERENCE: NPRV 10/26

REPORTING TO: Reception Manager

HOURS: Full-time night shifts, based 3-4 nights out of 7. Shift patterns 10.30PM - 7AM typically - subject to change.

LOCATION: The main location of this role is Roe Valley Resort

SALARY: £14.15 - £16.15ph - PAYSCALE

About the role:

We are seeking to recruit a full-time Night Porter to join our dedicated Night Team here at Roe Valley Resort. You will join an existing team of Night Porters and work under the guidance of the Night Manager. This is an excellent opportunity to gain valuable skills and join an award-winning company.

If you are a person who enjoys workings night shifts and is capable of both working within a team and independently then please get in touch!

About the role

TASKS, DUTIES AND RESPONSIBILITIES

• Maximises customer satisfaction by ensuring that the written details of all assigned meetings, conventions and banquets are arranged properly
• Meets and Exceeds customer expectations by ensuring the department provides excellent customer care service
• Review daily events sheets and set up rooms according to the specific requirements.
• Ensure good communication with all departments throughout the Resort
• Ensure all regular and VIP guests are known and cared for accordingly
• Handle, follow up and communicate any comments or complaints to the Night Manager/Duty Manager
• Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift
• Be fully conversant with handling reservation enquiries. Be aware of all current offers.
• Can operate the switchboard, credit card machines, hotel alarm systems and other front office systems
• Check-in late arrivals and check-out early departures in line with resort procedures.
• Ensure that wake-up calls are made promptly
• Ensure you have a well-founded understanding of all Resort regulations
• Runs a security check around the hotel regularly during the night
• Ensure all access toResortesort is secured as required by hotel policy and procedures
• Perform any related security duties as needed overnight
• Record any unusual occurrences or problems arising to the Night Manager/Duty Manager and take appropriate action
• Assists in the set-up and breakdown of banquets, functions and conferences
• Take room service orders, prepare the food and drinks, and deliver to guests
• Monitors Hotel Lobby area and ensures that guest requirements are being fulfilled
• Maintains a clean and tidy lobby and performs other cleaning duties when required
• Prepares night audit reports as requested

SECURITY, HEALTH & SAFETY

• Maintains high confidentiality in regard to guest privacy
• Reports any suspicious behaviour of guests and staff to Duty Manager/Night Manager
• Notifies the Night Manager and Executive Housekeeper regarding any lost and found property
• Ensures that all potential and natural hazards are reported immediately, following the correct audit trail.
• Anticipates possible and probable hazards and conditions and notifies the Night Manager
• Fully understand the hotel's fire, emergency and bomb procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Supports a safe hotel by applying hotel regulations and adhering to existing laws and regulations
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

MISCELLANEOUS

• Communicates effectively with guests, colleagues and supervisors
• Handles difficult situations effectively
• Attends meetings and training required by the Night Manager
• Accepts flexible work schedule necessary for uninterrupted service to the hotel guests
• Maintains own working area and materials clean, tidy and in good shape; reports defective materials and equipment to the Night Manager
• Continuously seeks to endeavour professionalism in own job

Knows

• Hotel fire, bomb and emergency procedures
• Hotel health and safety policies and procedures
• Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)
• Hotel and corporate marketing and promotional programs
• Corporate clients and clients generating high business volume
• May be required to carry out additional duties not listed to suit the business demands

About Us:

We are committed to driving growth through innovative hospitality, crafting memorable experiences that unite our team, inspire our guests, and strengthen our community. Our vision is to be a pioneering force in hospitality and tourism, empowering people and creating exceptional experiences.

Whether you're starting your hospitality journey, changing careers, or expanding your skills, we'll support you to reach your aspirations. At Galgorm Collection, our people are our greatest asset, and our values guide everything we do:

Guest – Crafting memories is at the heart of what we do

Aspirations – Driven by ambition, inspired by excellence

Loyalty – Building lasting relationships through trust and care

Growth – Positively growing our business and our people for impact

Opportunities – Opening doors to progress, learn and lead

Reward & Recognition – Celebrating success and contribution

Momentum – Moving with purpose, adapting with speed, delivering with consistency

We encourage all team members to bring these values to life in every interaction, including during guest experiences, team collaboration, and even interviews.

Perks of the job!!

We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.

GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS