Night Porter

Caledonian Leisure Ltd; Scotland; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

Pension scheme

Possible live-in accommodation

Free staff parking

Job summary

Caledonian Hotel Collection in Scotland is seeking a Night Porter to join our hospitality team, providing overnight guest service and ensuring security and smooth operations.

You will handle guest inquiries, assist other departments, and maintain a welcoming environment; prior night-shift experience is desirable. We offer potential live-in accommodation and staff discounts.

Qualifications

• Deliver high levels of customer service to guests.
• Demonstrate proactive problem solving.
• Adapt to a fast-paced hospitality environment.

Responsibilities

• Handle guest inquiries, incidents and coordinate services with the Manager.
• Follow company procedures in line with internal audit requirements.
• Know all emergency and fire procedures.
• Collaborate with Front Office to achieve nightly objectives.
• Close daily operations, clean, secure, and prepare for the next day.
• Assist bar or restaurant and other departments on shift.
• Maintain a high level of customer service.

Skills

Customer service

Can-do attitude

Self-motivation

Communication skills

Teamwork

Flexibility

Night shift experience

Job description

Night Porter

Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round.

Key Job Responsibilities

• Handle any guests’ enquiries, incidents and coordinate services where required in conjunction with the Manager.
• Following company control procedures in accordance with the internal audit requirements.
• Confidently know all emergency procedures, have full knowledge of fire procedures.
• Work in conjunction with the wider Front Office department to ensure all night’s objectives are fulfilled.
• Close daily business, clean, maintain, secure property, and prepare for new day.
• Aid other departments while on shift – bar or restaurant if necessary.
• Always demonstrate a high level of customer service.

About you

• Have excellent customer service skills.
• Demonstrate a can-do attitude.
• Demonstrate self-motivation and ability to work in a fast-paced work environment.
• Have excellent communication skills with a collaborative approach to colleagues and customers.
• Ability to work in a team.
• Ability to work a flexible shift pattern.
• Previous experience working nights desirable.

Benefits

• Significant employee discounts on companies own holiday products.
• Company pension
• Possible Live-in accommodation
• Free staff parking – hotel specific

About us

The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK.

At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.

We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals.

Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.

Diversity & Inclusion

We actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected.