Night Porter

Caledonian Leisure Ltd; Arrochar; Remote; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Significant staff discounts on holiday

Company pension

Possible live-in accommodation

Free staff parking

Job summary

Caledonian Hotel Collection is seeking a Night Porter to deliver exceptional service in a busy hospitality environment year-round. You will handle guest enquiries, coordinate services, and ensure safety with strong front-office collaboration.

We value teamwork, a can-do attitude, and the ability to adapt to a fast-paced setting. Flexible shifts and potential live-in accommodation are available where offered by the team.

Qualifications

• Excellent customer service skills.
• Can-do attitude and proactive approach.
• Able to communicate clearly with colleagues and guests.
• Ability to work as part of a team.
• Willingness to work flexible shifts.
• Experience working night shifts is desirable.

Responsibilities

• Handle guest enquiries, incidents and coordinate services with the Manager.
• Follow internal control procedures and audit requirements.
• Know all emergency and fire procedures inside out.
• Collaborate with Front Office to meet night-time objectives.
• Close daily operations, clean, secure the property and prepare for the next day.
• Support other departments on shift including bar or restaurant.
• Maintain consistently high levels of customer service.

Skills

Customer service

Communication

Teamwork

Flexible shifts

Self-motivation

Fast-paced environment

Job description

Night Porter

Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round.

Key Job Responsibilities

• Handle any guests’ enquiries, incidents and coordinate services where required in conjunction with the Manager.
• Following company control procedures in accordance with the internal audit requirements.
• Confidently know all emergency procedures, have full knowledge of fire procedures.
• Work in conjunction with the wider Front Office department to ensure all night’s objectives are fulfilled.
• Close daily business, clean, maintain, secure property, and prepare for new day.
• Aid other departments while on shift – bar or restaurant if necessary.
• Always demonstrate a high level of customer service.

About you

• Have excellent customer service skills.
• Demonstrate a can-do attitude.
• Demonstrate self-motivation and ability to work in a fast-paced work environment.
• Have excellent communication skills with a collaborative approach to colleagues and customers.
• Ability to work in a team.
• Ability to work a flexible shift pattern.
• Previous experience working nights desirable.

Benefits

• Significant employee discounts on companies own holiday products.
• Company pension
• Possible Live-in accommodation
• Free staff parking – hotel specific

About us

The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK.

At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.

We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals.

Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.

Diversity & Inclusion

We actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected.