Night Porter

Grantley Hall Group Limited; York and North Yorkshire; On-site; GBP 20,000 - 26,000; Full time

Job summary

Grantley Hall Group Limited in North Yorkshire is seeking a Night Porter to safeguard our luxury guest experience during the night hours. You will monitor the property, welcome late-arriving guests, coordinate with concierge and housekeeping, and ensure safety and discretion.

The role requires hospitality experience, excellent organisational skills, and the ability to stay calm in emergencies. The package includes a competitive rate plus a monthly service charge, with typical annual service of

Qualifications

• Experience in a night-time hospitality role is preferred.
• Strong interpersonal skills and ability to deliver personalised service.
• Knowledge of health, safety and security protocols.

Responsibilities

• Monitor the property throughout the night with safety checks.
• Welcome late-arriving guests and provide a professional check-in experience.
• Respond to guest requests and incidents, coordinating with concierge, housekeeping and maintenance.
• Maintain cleanliness and presentation of night-time areas (lobby, corridors, elevators, exterior spaces).
• Oversee night audit procedures and report discrepancies to the day shift.
• Conduct emergency procedures as required and liaise with external services.
• Prepare detailed handover reports for the morning shift.

Skills

Night shift experience

Hospitality

Safety awareness

Customer service

Discretion

Job description

Salary: Competitive rate of pay, plus monthly service charge, typically £3,400 annually

As a Night Porter at Grantley Hall, a five‑star historic estate set in the North Yorkshire countryside, you will uphold our commitment to accountability, boldness, collaboration and exceptional customer service. Working through the quiet hours, you will ensure the safety, comfort and seamless experience of our discerning guests, reflecting the standards recognised by Hospitality Assured World Class Status, two MICHELIN Key Distinctions and Forbes Travel Guide.

Responsibilities

• Monitor the property throughout the night, performing regular safety and security checks of all public areas, guest rooms and back‑of‑house facilities.
• Welcome and assist late‑arriving guests, providing a warm, professional check‑in experience and accurate information about the hotel’s amenities.
• Respond promptly to guest requests and incidents, coordinating with the concierge, housekeeping and maintenance teams to resolve issues while maintaining discretion.
• Maintain the cleanliness and presentation of night‑time areas, including lobby, corridors, elevators and exterior spaces.
• Oversee the night audit procedures, ensuring accurate recording of transactions and reporting any discrepancies to the day‑shift manager.
• Conduct emergency procedures when required, including fire evacuation, first aid response and liaising with external services.
• Prepare detailed handover reports for the morning shift, highlighting any incidents, guest feedback or operational concerns.

Skills & Experience

• Proven experience in a night‑time hospitality role, preferably within a luxury hotel or boutique property.
• Strong interpersonal skills with the ability to communicate clearly, listen to guest needs and deliver personalised service.
• Excellent organisational abilities, attention to detail and the capacity to manage multiple tasks independently.
• Sound judgment and the ability to remain calm and decisive during emergencies or unexpected situations.
• Knowledge of health, safety and security protocols relevant to the hospitality sector.
• Flexibility to work overnight shifts, including weekends and public holidays.
• Commitment to the values of honesty, continuous improvement, curiosity and putting the customer first.

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Salary
Competitive rate of pay, plus monthly service charge, typically £3,400 annually