Night Porter

Harri; Cheshunt; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Employee Assistance Programme

Wage access via Stream

Discounts on meals and stays

Development programmes

Bike to work scheme

Bus saving scheme

AE Pension

Free on-site parking

Company Events

Job summary

Harri is seeking a Night Porter to join our team at Theobalds Estate. You will contribute to guest safety and satisfaction, manage night operations, and support early morning breakfast setup.

This role offers a 4 on, 4 off shift pattern and the chance to work in a Georgian mansion setting during a two-year restoration project. The ideal candidate will have night-working experience, strong customer service skills, and at least 1 year in hospitality.

Qualifications

• Experience of Night Working (preferred).
• Superb Customer Service skills—gained on a reception desk or similar is highly advantageous.
• Minimum 1 years Hospitality experience preferred.
• Experience of presenting an environment that exceeds our Guest expectations.
• Excellent punctuality and attention to detail.

Responsibilities

• Maintain a security and safety conscious role to ensure guest safety and protect hotel property; perform fire and safety walks and monitor quiet sleeping areas.
• Complete night checklists and reception-related tasks, including audits, housekeeping schedules, conference room setup, and checking guests in/out; support guest queries and wake‑up calls; assist with breakfast setup for the morning operation.
• Attend to incidents during night service and coordinate with emergency services if required.
• Carry out breakfast set‑up duties to ensure restaurant and service areas are prepared for the morning handover to the day team.

Skills

Night working experience

Customer service

Hospitality experience

Guest expectations

Punctuality/attention to detail

Job description

We're looking for an enthusiastic, reliable and calm under pressure individual to join out team as our next Night Porter. If you thrive when everyone else is sleeping, enjoy variety in your role and take pride in providing outstanding guest service, this role may be for you! Working a 4 on, 4 off shift pattern, no two nights are ever the same. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

Set amidst 55 acres, Theobalds Estate is located within the grounds of a Grade II Listed Georgian mansion house. The mansion house itself is currently undergoing restoration as part of a two-year project, which will add to the estate’s unique charm.

As a Night Porter your responsibilities will include:

• Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights
• Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
• Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.
• Carry out breakfast set‑up duties to ensure the restaurant and service areas are fully prepared for the morning operation, supporting a smooth handover to the day team.

Experience and skills for our Night Porter role:

• Experience of Night Working (preferred)
• Superb Customer Service skills- gained on a reception desk or similar is highly advantageous.
• Minimum 1 years Hospitality experience preferred.
• Experience of presenting an environment that exceeds our Guest expectations.
• Excellent punctuality and attention to detail

* The Company will arrange a DBS check for the successful candidate. Employment cannot commence until a satisfactory DBS clearance has been received.

What we can offer you:

• Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week
• Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
• Discounts up to 50% on meals and stays across the whole group around the UK
• Development programmes to support you grow into a ‘Hospitality Superstar’ with clear progression pathways, internal promotions and access to apprenticeships
• Bike to work scheme
• Bus saving scheme
• AE Pension
• Free on-site parking – site dependent
• Company Events

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!