BAR SUPERVISOR

Grantley Hall Group Limited; Ripon; On-site; GBP 29,025 - 35,475; Full time

Benefits offered by this job

Tips over £200/month

Uniform and chef whites

Free meals on duty

Refer a Friend bonus

Holiday Buy/Sell Scheme

Employee car parking

Onsite gym with trainer support

31 days annual leave

Professional development opportunities

Shoe/sight test reimbursements

Discounted live-in accommodation

Discounts at Grantley Hall venues

Cycle to work scheme

Wage access through Stream

Job summary

Grantley Hall is a five-star, historic property offering luxury hospitality and exceptional service. We are looking for a team member who can support the service team, maintain high standards, and help deliver memorable guest experiences.

The role emphasizes beverage knowledge, proactive attitude, and strong communication to engage guests and colleagues alike. A range of employee benefits and career development opportunities are provided.

Qualifications

• Hands-on approach with focus on standards.
• Detail-oriented and driven to improve.
• Positive attitude and willingness to learn.
• Ability to work under pressure and meet deadlines.
• Excellent communication with guests and colleagues.
• Proactive, goes the extra mile for guests.

Responsibilities

• Support team to meet and exceed required standards.
• Provide high standard of service to guests.
• Resolve customer complaints regarding food/drinks service.
• Motivate team to deliver excellent customer service.
• Place orders to maintain stock and protect margins.

Skills

Hands-on approach

Detail oriented

Positive attitude

Meet deadlines

Communication skills

Guest service

Team motivation

Initiative

Beverage knowledge

Outgoing personality

Tools

Bev knowledge tools

Job description

Salary: £32,250 per annum plus monthly tronc typically £3,400 annually

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Support the team, ensuring that you meet and exceed the required standards
• Provide and guarantee a consistently high standard of service to guests
• Resolve customer complaints regarding food/drinks service
• Motivate the team to deliver excellent customer service at all times
• Place orders to ensure stock levels are correct and gross profit margins are achieved

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall
• Proficient knowledge of beverage, cocktails, spirits and wine
• Excellent communication skills and an outgoing personality to converse with guests

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£3,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Holiday Buy/Sell Scheme
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives.Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Stream, allowing you to instantly access your wages

The following content displays a map of the jobs location - Grantley Hall

Salary

£32,250 per annum plus monthly tronc typically £3,400 annually