Night Porter

TN United Kingdom; United Kingdom; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a vibrant and dynamic team at a leading hospitality company, where the focus is on creating memorable experiences for guests. As a vital member of the night staff, you will play an essential role in ensuring guest satisfaction through friendly service and efficient operations. This full-time position offers the opportunity to work in a fun-filled environment while contributing to the safety and enjoyment of our guests. With competitive pay and a variety of exciting perks, including discounts on accommodation and food, this role is perfect for those looking to thrive in a lively hospitality setting.

Benefits

50% off stays at accommodation

50% off all food

50% off all drinks

Ski trips

Two sailing trips per year

Flying lessons

Bespoke training program

E-learning program

Up to £1000 cash rewards for referrals

£100 for Employee of the Month

Qualifications

• Previous experience in customer service is preferred but not essential.
• Fluent English communication skills are necessary.

Responsibilities

• Booking guests into the hostel and advising on offerings.
• Managing the booking system and ensuring accurate administration.
• Assisting guests with inquiries and ensuring effective handovers.

Skills

Customer Service

Communication Skills

Teamwork

Organization

Problem Solving

Job description

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• Location: Hammersmith, Hammersmith and Fulham, Greater London, United Kingdom
• Earnings: to

This role is vital to our success and the enjoyment of our guest’s experiences:

"At the core of what we do are the four cornerstones of the experience we strive to deliver - one that is Safe, Secure, Fun, and Value for money. When we get this right, the beds fill the bars, and the bars fill the beds."

We’re all work and all play – combining a fun-filled, social work environment with professional development and fulfilment. This is a full-time night position, available from 12am to 7am.

Pay is from £11 per hour.

Company Perks

• 50% off stays at our accommodation.
• 50% off all food.
• 50% off all drinks.
• Ski trips.
• Two sailing trips per year.
• Flying lessons.
• Bespoke training program.
• E-learning program.
• Partnered with License Trade Charity.
• Up to £1000 cash rewards for referring new employees.
• £100 for Employee of the Month.
• £250 for Employee of the Quarter.
• £2000 for Employee of the Year.
• Extensive training and development.
• Two sailing trips per year.
• Equal tips for all staff (housekeeper, cleaner, chef, bartender).
• Wicked incentives run centrally (last prize was £1000 for staff party).
• Legal documentation and work authorization in the country of employment.
• Up-to-date bank account in your name.
• Fluent English communication skills.
• Accommodation is not provided; candidates should have a fixed residence within reasonable distance of the hotel/bar.

The Role - Main Responsibilities

• Booking guests into the hostel, advising on offerings and services.
• Assisting guests with inquiries, from amenities to meal times.
• Managing the booking system and ensuring accurate office administration.
• Ensuring effective handovers to the day team.
• Working with management on security and safety.
• Advising guests on London attractions.

Previous experience in customer service is preferred but not essential.

Person Specification

Customer Focus

• Friendly, sociable, and welcoming demeanor.
• Calm, patient, and polite under feedback.
• Efficient and organized.
• Helpful and proactive in assisting customers.

Drive

• Confident and self-motivated.
• Passionate commitment to the role.
• Open to change and positive attitude.
• Ability to work independently in a busy environment.
• Prioritization skills.

Personal Integrity

• Honest and reliable.
• Trustworthy and respectful.
• Maintains good hygiene and presentation.
• Punctual and reliable attendance.
• Professional demeanor at all times.

Teamwork

• Good team player.
• Builds and maintains positive relationships.
• Collaborates to ensure the hostel/hotel is excellent.
• Willing to take on various roles to support the team.
• Effective communication with all levels.