Night Porter

TN United Kingdom; Kingston upon Hull; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading hotel chain is seeking a Night Porter to provide exceptional overnight service. The role involves supporting various departments, ensuring guest satisfaction, and maintaining a lively atmosphere. Candidates should excel in customer service, work independently, and engage with guests throughout their stay.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Excellent training and development

Mental health support

Financial wellbeing support

Guaranteed day off for your birthday

Company Pension scheme

Life Insurance

Qualifications

• Understanding of great customer service.
• Ability to resolve issues efficiently.
• Strong relationship-building skills across departments.

Responsibilities

• Ensure exceptional service overnight.
• Support all departments from check-in to room service.
• Engage with every step of the customer journey.

Skills

Customer Service

Problem Solving

Independence

Job description

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Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, from £35 with a friend and including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including Rising Stars and Talent Academy programmes.
• Innovative training through our Mobile Gaming platform across hotel areas.
• Discounts and cashback offers on High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, with monthly programmes supporting mental health.
• Mental health support with first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• A fun, inclusive work environment with team events.
• Reward and Recognition schemes, anniversary rewards for milestones.
• Electric car salary sacrifice scheme.
• Guaranteed day off for your birthday.
• Discounted Health Cash plan and Sick pay Insurance.
• BIG People Days to celebrate employees and communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.

*T&Cs apply based on your contract.

Our hotels operate 24/7 with a lively Pub & Grill and health club. As Night Porter, you'll ensure exceptional service overnight, supporting all departments, from check-in to room service and bar service. This varied role involves engaging with every step of the customer journey.

We value personality, individualism, and fun, creating lively, modern spaces for guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth, we depend on you to provide outstanding service.

Join us and enjoy benefits such as health memberships, discounts, training, well-being programmes, flexible hours, and more. We seek candidates who understand great customer service, can resolve issues efficiently, work independently, and build strong relationships across departments.

Please note - All offers are subject to a successful DBS check in this role.

Come and be part of something new & special - Work, Grow & Play the Village Way!