Night Porter - 4on 4off

TN United Kingdom; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a luxury hotel as a Night Porter, where you'll provide exceptional service and support to guests. This full-time role requires previous hotel experience, excellent communication skills, and a positive attitude. Enjoy a supportive work environment with numerous benefits and opportunities for development.

Benefits

Holiday allowance starting at 20 days

Professional learning and development opportunities

Recommend-a-friend bonus scheme

Enhanced maternity and paternity leave

50% off food and 25% off beverages

Discounted hotel rates worldwide

Two paid volunteering days annually

Access to Employee Assistance Programme

Monthly recognition events

Global Employee Appreciation Party

Qualifications

• Previous Night Porter experience in a luxury or five-star hotel.
• Understanding of overnight hotel operations.

Responsibilities

• Ensure guests' luggage is delivered correctly.
• Assist with reception and concierge requests.
• Prepare and deliver room service orders after kitchen service hours.

Skills

Communication

Attention to detail

Reliability

Team player

Job description

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Night Porter 4 on - 4 off ***luxury hotel***

We are looking for an enthusiastic Night Porter to join our family on a full-time basis. We seek someone with previous hotel Night Porter experience, excellent communication skills, and strong attention to detail. The ideal candidate has a positive attitude towards training and development and enjoys delivering personalized, outstanding service to our guests. This position reports to the Night Manager and the Front of House Manager.

Location: The Chesterfield Mayfair Hotel, W1J 5EB

Employment type: Full-time

Working pattern: 4 days on 4 days off

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties worldwide. We are proud to be AA's Hotel Group of the Year (2024), having won numerous awards including Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are committed to developing our staff and have received the Princess Royal Training Award three times (2017, 2020, 2023). We are also the first privately owned company to retain a Platinum Investors in People accolade globally and have been recognized as a Top Employer (2024) in the UK.

The Chesterfield Mayfair Hotel, part of Red Carnation Hotels, is a four-star boutique hotel located in Mayfair. It features 107 bedrooms, 7 event spaces, a Butler’s Restaurant, a Terrace Bar, and a Conservatory, providing a welcoming atmosphere with exquisite food and drink.

Key Responsibilities of a Night Porter:

• Ensure guests' luggage is delivered correctly
• Provide knowledge of the hotel and local area
• Assist with reception and concierge requests
• Prepare and deliver room service orders after kitchen service hours
• Maintain the lobby and front area in a clean and presentable condition

What are we looking for?

• Previous Night Porter experience, ideally in a luxury or five-star hotel, with understanding of overnight hotel operations
• Attention to detail
• Reliability and flexibility to handle various tasks while maintaining high standards
• Team player willing to work closely with other departments

What’s in it for you?

• Holiday allowance starting at 20 days, increasing to 27 days plus 8 bank holidays
• Professional, award-winning learning and development opportunities from day one
• Recommend-a-friend bonus scheme worth up to £600
• Enhanced maternity and paternity leave
• 50% off food and 25% off beverages at Red Carnation Hotels outlets
• Discounted hotel rates worldwide
• Two paid volunteering days annually
• Access to Employee Assistance Programme
• Monthly hotel recognition events and incentives (Employee of the Month, Manager of the Quarter)
• Social and team-building events
• Global Employee Appreciation Party

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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