Night Porter

TN United Kingdom; Cheltenham; On-site; GBP 18,000 - 22,000; Part time

Job summary

Join a leading hotel collection as a Night Porter, managing reception during night shifts. Responsibilities include guest liaison, security, and assisting with room setups. Enjoy generous time off, monthly tips, and various employee perks.

Benefits

Generous Time Off

Monthly Tips

Discounts & Perks

Health & Wellness Plans

Free parking

Meals on duty

Qualifications

• Good communication skills in English, both written and spoken.
• Attention to detail and IT savvy for accuracy.

Responsibilities

• Manage the Reception desk during the night shift.
• Guest liaison, hotel security, and assisting with room setups.

Skills

Communication

Attention to detail

Self-motivation

Physical fitness

Job description

Job Description: Night Porter

Join Eden Hotel Collection, recognized as a Top 30 Best Places to Work in Hospitality and awarded Springboard’s Best Employer, offering university students a chance to gain professional experience within our luxury boutique hotels.

What you’ll be doing?

As a Night Porter, you will manage the Reception desk during the night shift, taking over from and handing back to the daytime Reception team. Your responsibilities include guest liaison, hotel security, assisting with room setups, luggage handling, and serving drinks—all with a friendly, warm approach.

What you’ll need?

• Genuine, warm, professional manner
• Attention to detail and IT savvy, ensuring accuracy in room allocation, billing, and small details like guest preferences
• Good communication skills in English, both written and spoken
• Self-motivated and proactive during the night shift
• Physically fit and comfortable working alone

This role is 24 hours per week, primarily working Friday, Saturday, and Sunday evenings.

What’s in it for you?

At Eden Hotel Collection, we prioritize employee wellbeing, engagement, and recognition, with industry awards in 2023 and 2024. Benefits include:

• Generous Time Off: 31 days of leave, increasing to 33 with service
• Monthly Tips: Shared service charges/gratuities paid bi-monthly
• Discounts & Perks: Savings at 800+ retailers, gyms, restaurants, and more
• Wellbeing Center: Access to recipes, fitness videos, and financial tools
• Health & Wellness Plans: Dental, vision, alternative care, 24/7 GP access
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure
• The Happy Hub: Recognition platform for rewards and celebrations
• Genuine Wellbeing Support: Support for financial, mental, and physical health
• Employee Communications: Stay connected via Eden Engage
• Grow with Eden: Apprenticeships and leadership programs
• Family-Friendly Policies: Enhanced leave and return-to-work support
• Everyday Essentials: Free parking, meals on duty, uniform, footwear allowance

A Culture of Collaboration and Care

We foster an inclusive workplace where your voice matters through regular surveys and responsive actions. Our sustainability focus involves employee champions at every hotel and HQ. We are proud members of the Hoteliers’ Charter, guided by our core values of Heart, Honesty, Spirit, and Team.

We embrace diversity and encourage applications from all backgrounds, including underrepresented groups, parents, and those with disabilities, to experience working for a values-led, award-winning employer.