Night Porter

La Mon Hotel and Country Club

Newtownards

On-site

GBP 18,000 - 23,000

Full time

3 days ago

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Job summary

La Mon Hotel & Country Club is seeking a Night Porter to safeguard the hotel and assist guests through the night. You will support reception, handle enquiries, and ensure high standards of cleanliness, safety and service across the property.

This role requires a responsible, reliable individual with excellent English and a friendly attitude. Night shifts, a busy and varied environment, and opportunities to grow within the team are offered.

Qualifications

Right to live and work in the UK.
Good level of English is essential.
Highly responsible and reliable.
Positive and friendly attitude.

Responsibilities

Maintain and adhere to the hotel’s health and safety policies.
Ensure facilities hygiene standards are maintained.
Operate reception area to hotel standards and handle the switchboard.
Complete the night audit and back up hotel systems as directed.
Promote and sell the hotel and its products with a friendly and helpful manner.
Attend training courses as required.
Report incidents and maintenance issues promptly.

Skills

Rapport building

Customer needs

Local knowledge

Relationship building

Job description

Night Porter

La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.

There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.

Working in hospitality is vibrant, flexible, and no two days are ever the same!

We have an exciting new role to join our growing team.

We are looking for a Night Porter to ensure the security of the hotel as a whole. To ensure the expected high standards of customer service, health & safety, cleanliness and hygiene is maintained in the hotel as a whole. To assist guests and attend to their needs, cleaning duties as laid out by management.

About the role

Main tasks and duties

To maintain and adhere to company’s health and safety policies;
To ensure facilities hygiene standards are maintained;
To maintain and operate reception area to hotel standards;
To ensure operation of the switchboard, dealing with all customer and telephone enquiries;
To make periodic checks in all areas of the building throughout the night;
To serve residents drinks from the night bar as requested;
To ensure all residents receipts are attached to their bill;
To complete the night audit as directed by management;
To complete the back up of the hotel systems as directed;
To collect guests newspapers as requested;
To ensure all closing procedures and security are adhered to for the protection of staff and property and customers as a whole;
To promote and sell the hotel and its products with a friendly and helpful manner;
To deal and handle with customer complaints and requests;
To maintain a high standard of personal hygiene and appearance;
To attend training courses as and when necessary;
To ensure effective communication to management and peers;
To ensure correct set-up of the hotel for business next day as directed by management;
To ensure that due care is taken for the health and safety of yourself, other employees, residents, members and any other persons on the premises;
Report and where appropriate take action on any incident, fire, loss or damage;
To report all maintenance issues and take appropriate action;
Any other duties and responsibilities as requested by the management.