Night Porter

Hastings Hotels Group; Belfast City District; On-site; GBP 13,000 - 15,000; Part time

Benefits offered by this job

Free staff meals

Employee discounts

29 days holiday plus your birthday

Career progression and development

Job summary

Hastings Hotels Group in Belfast is seeking a reliable and enthusiastic person to join our reception team at The Stormont Hotel. Under the Front Office Manager, you will deliver guest service during night shifts and help ensure guest satisfaction.

The role is part-time (20–21 hours per week) with shifts 11pm–7am; salary £14,086 per annum, pro-rata from the full-time equivalent £23,478. Staff meals, discounts, and generous holiday entitlement are included.

Responsibilities

• To serve and assist guests for the duration of the night.
• To provide the highest standards of service to guests, ensuring all needs and expectations are met.
• To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
• To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
• To ensure you handle, store and deliver guest luggage to the appropriate destination.
• To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.
• To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.
• To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
• To maintain the security of stock areas at all times, immediately reporting any breaches.
• To comply with all health, safety, hygiene and licensing policies and procedures.
• To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
• To ensure all guest enquires are handled efficiently and effectively.
• Any other duties as required by management.

Job description

Job Description

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our talented reception team at The Stormont Hotel, Belfast.

Under the inspiring leadership of our Front Office Manager, Philip Murphy, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

The successful candidate can expect to work 20-21 hours per week (excluding breaks), three shifts out of seven including weekends. A typical shift would be from 11pm-7am.

The salary for this part-time position is £14,086 per annum, based on 21 hours per week, paid weekly. The salary will be pro-rata the full-time equivalent salary of £23,478 per annum.

• free staff meals
• employee discounts
• 29 days holiday plus your birthday
• opportunities for career progression and development

The company reserves the right to apply enhanced short-listing criteria.

Hastings Hotels is an Equal Opportunities Employer.

About The Role

To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel.

• To serve and assist guests for the duration of the night.
• To provide the highest standards of service to guests, ensuring all needs and expectations are met.
• To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
• To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
• To ensure you handle, store and deliver guest luggage to the appropriate destination.
• To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.
• To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.
• To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
• To maintain the security of stock areas at all times, immediately reporting any breaches.
• To comply with all health, safety, hygiene and licensing policies and procedures.
• To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
• To ensure all guest enquires are handled efficiently and effectively.
• Any other duties as required by management.