Night Porter Front Office · Dunluce Lodge

Valor Hospitality Partners, LLC; Portrush; On-site; GBP 24,729 - 30,224; Full time

Benefits offered by this job

Team member rates

Discounted stays

Dining discount

Free meals on duty

High-street discounts

Cycle to Work

Refer-a-friend bonus

Wellbeing program

Employee Assistance Programme

Healthcare cash plan

Job summary

Valor Hospitality Partners, LLC in Portrush is seeking a Night Porter for Dunluce Lodge, a new 5-star luxury resort.

You will welcome guests overnight, assist with late arrivals/early departures, handle luggage, and help maintain safety and cleanliness of the property. This full-time overnight role requires a calm, dependable individual with hospitality experience; we offer competitive pay and benefits.

Qualifications

• Experience in hotel or hospitality environment preferred.

Responsibilities

• Help ensure guests feel welcome, comfortable and well looked after during the night.
• Assist with late arrivals and early departures, respond to guest requests, and handle luggage.
• Maintain safety and security of the hotel overnight; carry out regular checks and ensure public areas are tidy.

Job description

Night Porter

£27,476.80 per annum /£13.21 per hour, 40 hours per week across 5 days

Dunluce Lodge, the newest 5-star luxury resort in Portrush, is looking for a Night Porter to join our team. This role offers a unique opportunity to play an important part in the guest experience at one of Northern Ireland’s most exciting luxury resorts.

As a Night Porter, you’ll help ensure our guests feel welcome, comfortable and well looked after throughout the night. From assisting with late arrivals and early departures to responding to guest requests, handling luggage and supporting the smooth running of the hotel, you’ll be on hand to provide a warm, professional and attentive service.

You’ll also play an important role in maintaining the safety and security of the hotel overnight, carrying out regular checks of the property and ensuring public areas are clean, tidy and ready for the day ahead. Calm, dependable and comfortable working independently, you’ll know how to handle any situation with discretion and professionalism.

You will ideally already have experience of working within a hotel or hospitality environment, preferably within a 4- or 5-star property. You’ll be comfortable working overnight, dealing with guests and taking responsibility for a variety of tasks. A positive attitude, excellent attention to detail and a genuine passion for delivering outstanding guest service are essential.

We are open 7 days a week, 365 days a year, and this role will involve working overnight shifts, including weekends and bank holidays. Shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training, we offer nationally recognised apprenticeships alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes with our Cycle to Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and payday treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion or belief, sexual orientation or age.