Reception Supervisor

La Mon Hotel and Country Club

Newtownards

On-site

GBP 21,000 - 27,000

Full time

6 days ago

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Job summary

La Mon Hotel & Country Club in Northern Ireland is seeking a Reception Supervisor to lead the front desk team, handle cash transactions, and balance tills across shifts.

You will train staff, ensure hotel standards, manage bookings and reservations, and maintain guest satisfaction while upholding health and safety policies.

Qualifications

Right to Work in the United Kingdom.
Good Command of English Language.
Must have a professional appearance.
Need transportation due to location.

Responsibilities

Maintain and adhere to health and safety policies.
Greet customers in a friendly and approachable manner.
Supervise and support front desk receptionists during shifts.
Train and coach front desk staff.
Balance the cash till at the end of each shift and manage cash handling.
Operate the switchboard and handle customer and telephone enquiries.
Handle guest complaints and service recovery to ensure satisfaction.
Maintain reception records and ledgers as directed by management.
Manage bookings and reservations for meals and accommodation.
Provide daily information to relevant departments on bookings and changes.
Ensure opening procedures and security are adhered to for safety.
Promote and sell the hotel and its products with a friendly manner.
Keep the hotel lobby clean and presentable.

Skills

Cost Management

Leading Teams

Exceptional Customer Service

Business Computer Systems

Job description

Reception Supervisor

La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.

There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.

Working in hospitality is vibrant, flexible, and no two days are ever the same!

We have an exciting new role to join our growing team.

We are looking for a Reception Supervisor to maintainCash handling, balancing, reconciliations and reservations. To ensure the comfort and satisfaction of all guests and customers.

About the role

Job Title: Reception Supervisor

Responsible to: Head Receptionist/Management / Directors

Main Purpose: Cash handling, balancing, reconciliations and reservations. To ensure the comfort and satisfaction of all guests and customers.

Main tasks and duties

To maintain and adhere to the company’s health and safety policies;
To greet customers with a friendly and approachable manner;
To supervise and support front desk receptionists during shifts;
To train and coach front desk staff;
To ensure facilities hygiene standards are maintained to hotel standards;
To maintain and operate the reception area to hotel standards;
To operate the reception computer and balance the cash till at the end of every shift;
To ensure the operation of the switchboard, dealing with all customer and telephone enquiries;
To handle guest complaints, special requests, and service recovery;
To maintain all reception records and ledgers as directed by management;
Booking and reservations for meals, accommodation;
Processing all outgoing mail;
To provide the relevant departments with daily information, i.e. bookings, resident count or any relevant changes or amendments;
To ensure all opening procedures and security are adhered to for the protection of staff and property, and customers as a whole;
To promote and sell the hotel and its products with a friendly and helpful manner;
To greet staff with a friendly and approachable manner;
To ensure the hotel lobby is kept clean and tidy to hotel standards;
To clear glasses/cups, etc. that may be in the hotel lobby;
To deal and handle with customer complaints and requests;
To maintain a high standard of personal hygiene and appearance;
To ensure effective communication with management and peers;
To attend training courses as and when necessary;
To check and accept deliveries of goods and equipment as necessary;
To maintain proper and accurate records of all sales and guest accounts, as required;
To ensure that due care is taken for the health and safety of yourself, other employees, residents, members and any other persons on the premises;
Report and, where appropriate, take action on any incident, fire, loss or damage;
To report all maintenance issues and take appropriate action;
Any other duties and responsibilities as requested by the management.