Senior Receptionist

La Mon Hotel and Country Club; Newtownards; On-site; GBP 18,000 - 24,000; Full time

Job summary

La Mon Hotel & Country Club in Northern Ireland is seeking a Senior Receptionist to join our front office team. You will manage guest check-ins/outs, reservations, and cash handling, ensuring a warm, professional welcome and accurate records.

You'll supervise the reception team, assist with training, and coordinate with other departments to deliver exceptional guest experiences. A professional appearance and reliable transport to our location are required.

Qualifications

• Right to Work in the United Kingdom.
• Good Command of English Language.
• Must have a professional appearance.
• Need transportation due to location.

Responsibilities

• Welcome guests warmly and professionally, creating a positive first impression.
• Manage guest check-ins, check-outs, room allocations and reservations.
• Respond to telephone calls, emails and guest enquiries promptly.
• Provide accurate information about hotel facilities, services, local attractions and transport.
• Handle guest complaints and concerns professionally, ensuring timely and satisfactory resolutions.
• Support the Front Office Manager in supervising and coordinating the reception team.
• Assist with training and mentoring new receptionists.
• Maintain accurate guest records, bookings and registration details.
• Liaise with housekeeping to ensure rooms are ready for arriving guests.
• Coordinate with food and beverage and other departments to ensure excellent guest experiences.
• Monitor arrivals, departures, VIP guests and special occasions.
• Process guest payments, deposits, refunds and invoices accurately.

Skills

Cost Management

Leading Teams

Exceptional Customer Service

Business Computer Systems

Job description

Senior Receptionist

La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.

There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.

Working in hospitality is vibrant, flexible, and no two days are ever the same!

We have an exciting new role to join our growing team.

We are looking for a Senior Receptionist to maintainCash handling, balancing, reconciliations and reservations. To ensure the comfort and satisfaction of all guests and customers

About the role

JOB DESCRIPTION

Job Title: Senior Receptionist

Responsible to: Management / Directors

Main Purpose: Cash handling, balancing, reconciliations, and reservations. To ensure the comfort and satisfaction of all guests and customers.

Main tasks and duties

• Welcome guests warmly and professionally, creating a positive first impression;
• Manage guest check-ins, check-outs, room allocations and reservations;
• Respond to telephone calls, emails and guest enquiries promptly;
• Provide accurate information about hotel facilities, services, local attractions and transport;
• Handle guest complaints and concerns professionally, ensuring timely and satisfactory resolutions;
• Support the Front Office Manager in supervising and coordinating the reception team;
• Assist with training and mentoring new receptionists;
• Maintain accurate guest records, bookings and registration details;
• Liaise with housekeeping to ensure rooms are ready for arriving guests;
• Communicate with maintenance regarding room faults and guest requests;
• Coordinate with food and beverage and other departments to ensure excellent guest experiences;
• Monitor arrivals, departures, VIP guests and special occasions;
• Assist with shift handovers and maintain effective communication between departments;
• Process guest payments, deposits, refunds and invoices accurately;
• Follow hotel policies for billing discrepancies, payment security and financial controls;
• Operate the reception computer and balance the cash till at the end of every shift;
• Maintain all reception records and ledgers as directed by management;
• Process all outgoing mail;
• Provide the relevant departments with daily information, i.e. bookings, resident count or any relevant changes or amendments;
• To ensure all opening procedures and security are adhered to for the protection of staff, property and customers as a whole;
• Greet staff in a friendly and approachable manner;
• Ensure the reception area/lobby remains clean and presentable;
• Maintain a high standard of personal hygiene and appearance;
• Ensure effective communication with management and peers;
• Attend training courses as and when necessary;
• Check and accept deliveries of goods and equipment as necessary;
• Maintain and adhere to the company’s health and safety policies;
• Ensure that due care is taken for the health and safety of yourself, other employees, residents, members and any other persons on the premises;
• Report and, where appropriate, take action on any incident, fire, loss or damage;
• Report all maintenance issues and take appropriate action;
• Any other duties and responsibilities as requested by the management.

About the company

La Mon Hotel & Country Club is an award winning four star hotel on the periphery of Belfast City Centre

Required Criteria

• Right to Work in the United Kingdom
• Good Command of English Language
• Must have a professional appearance
• Need transportation due to location

Skills you'll need

• Cost Management
• Leading Teams
• Exceptional Customer Service Skills
• Business Computer Systems