Night Porter

Scape Australia Management Pty; London Borough of Southwark; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Onsite gym

Free fresh fruit

Generous holiday allowance

Scape Pension Scheme

Job summary

Scape is seeking a Night Porter to warmly welcome students and guests, maintain building security, and support health and safety policies across Scape sites. You will handle general housekeeping, raise maintenance requests, and log incidents, working with the Residence Manager as needed.

The role offers career progression and the chance to work across Scape sites, with pension enrollment and team social events as part of the benefits package.

Qualifications

• DBS check and references to cover the last 3 years.

Responsibilities

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
• Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
• Assisting with the general upkeep of the building carrying out some general housekeeping tasks
• Raising maintenance requests for students and identifying general building maintenance
• Reporting incidents and accidents to your Line Manager
• Responding to and logging enquiries, working with your Residence Manager where needed
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
• There is a requirement to remain awake and alert throughout your shift
• Career progression and development opportunities
• Overtime and the opportunity to work across Scape sites
• Enrolment onto the Scape Pension Scheme*
• Team socials!!

Job description

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience,

Onboarding Requirements: The successful candidate will be asked to complete a DBS check and provide references to cover the last 3 years.

As a Night Porter your main responsibilities will include:

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
• Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
• Assisting with the general upkeep of the building carrying out some general housekeeping tasks
• Raising maintenance requests for students and identifying general building maintenance
• Reporting incidents and accidents to your Line Manager
• Responding to and logging enquiries, working with your Residence Manager where needed
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
• There is a requirement to remain awake and alert throughout your shift
• Career progression and development opportunities
• Overtime and the opportunity to work across Scape sites
• Enrolment onto the Scape Pension Scheme*
• Team socials!!