Senior Night Porter

Scape Operations Ltd; Greater London; On-site; GBP 14,000 - 18,000; Full time

Job summary

Scape Operations Ltd is seeking a Night Porter to join the on-site team at our London-area sites. You will support and supervise Night Porters, ensure strict adherence to health and safety policies, and maintain secure building access outside hours for students and guests.

You will participate in group training, serve as a role model, and provide flexible cover across sites when required, delivering a friendly welcome and professional handling of enquiries, complaints, and deliveries.

Qualifications

• Duties include supporting and supervising Night Porters across Scape sites.
• Maintain knowledge of health and safety policy, procedures, risk assessments and method statements.

Responsibilities

• Provide a welcoming, professional reception for students and guests.
• Maintain building security, log incidents and manage post and parcels.
• Raise maintenance requests and identify general building maintenance needs.
• Record handovers accurately and respond to enquiries with General Managers or Residence Managers.
• Cover night shifts as required and support the night team with improvements to the Scape experience.

Skills

Night porter duties

Staff training

Health & safety

Customer service

Security awareness

Job description

Maintaining a strong understanding of the role of a Night Porter and of the procedures for each of the Scape sites

Supporting, training, and supervising new and existing Night Porters across Scape sites

Full understanding and dedication to our health and safety policy, operational procedures, risk assessments and method statements at all sites

Maintaining a strong and ongoing rapport with General Manager, Residence Managers and the Night Porters with the aim of building strong and diligent cover at our sites by offering constant feedback to continuously improve our service offering.

Involvement in all group training sessions for Night Porters to develop team members in their role and share best practice

Leading by example and acting as a role model for Scape Night Porters

Providing flexibility and covering Night Porter shifts across the sites as and when required

Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone

Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access

Assisting with the general upkeep of the building carrying out some general housekeeping tasks

Raising maintenance requests for students and identifying general building maintenance

Reporting incidents and accidents to your manager / General Managers / Residence Managers

Keeping accurate records and completing handovers where required

Responding to and logging enquiries, working with your General Manager / Residence Manager where needed

Handling and logging complaints professionally and compassionately, escalating them to the General Manager / Residence Manager for resolution

Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries

Work with the Operations Manager to provide suggestions and improvements to support the night team and overall Scape experience.

To undertake any other duties as and when required that are commensurate with the role