Receptionist

Scape; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Access to our onsite gyms

Employee Assistance Programme (EAP)

Annual exceptional performance awards

Career progression and development opportunities

Enrolment onto the Scape Pension Scheme

Job summary

Scape is looking for a dedicated Receptionist to join our London team. You will provide a friendly welcome to students and guests, manage post and parcels, and maintain an organized reception area. Excellent customer service skills are mandatory, and previous reception experience is preferred but not essential.

We offer a generous benefits package including access to onsite gyms, career progression opportunities, and a supportive working environment. Join Scape to help deliver a premier living experience for students!

Qualifications

• Excellent customer service skills are crucial.
• Previous reception experience is preferred but not essential.
• Must be dependable, enthusiastic, and a team player.

Responsibilities

• Welcome students and guests in person or over the phone.
• Handle post and parcels for students efficiently.
• Keep the booking system updated and reception area tidy.
• Understand and follow health and safety policies.
• Respond to enquiries and handle complaints professionally.

Skills

Customer service skills

Organised and flexible

Professional communication manner

Team player

Competent with Microsoft Office

Job description

OPPORTUNITY AWAITS AT SCAPE

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia, and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today. We look forward to receiving your CV

Location:

Scape, London

Hours:

40 hrs per week, Shift patterns between 7am - 8pm, Monday - Sunday. Hours may vary during your induction.

As a Scape Receptionist, Your Main Responsibilities

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone.
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries.
• Keeping our booking system updated.
• Keeping the reception desk and entrance lobby clean and tidy at all times.
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements.
• Raising maintenance requests for students and general maintenance and communicating with our maintenance team.
• Responding to and logging enquiries, working with your Team Leader or Residence Manager where needed.
• Ensure the circulation and distribution of all relevant notices, letters and information to all residents.
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution.

Your Key Attributes And Skills Are

• Organised, flexible and dedicated.
• Excellent customer service skills.
• A professional phone, email and personal communications manner with a passion for excellent service.
• Dependable, enthusiastic and an excellent team player.
• Competent with Microsoft Office and experienced with learning new systems.
• Previous Reception experience is preferred but not essential.
• Flexible in working hours and locations.

Why work with us? As a Receptionist you will be part of a wider team who work hard to give students the ultimate Scape experience whilst working together to be a more sustainable business. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!

We Have a Range Of Employee Benefits Including

• Increasing salary & holiday with length of service*
• £150 for recommending a friend to Scape*
• Access to our onsite gyms
• Employee Assistance Programme (EAP)
• Employee of the month awards
• Annual exceptional performance awards
• Access to our Cycle to Work & Tech Scheme*
• Long service award for our loyal employees
• Maternity + Paternity benefits*
• Career progression and development opportunities
• Overtime and the opportunity to work across Scape sites
• Enrolment onto the Scape Pension Scheme*
• Team socials!!

Scape London Team