Receptionist

Scape Australia Management Pty

Greater London

On-site

GBP 23,549 - 28,783

Full time

14 days+

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Benefits offered by this job

Increasing salary & holiday with length of service

£150 for referring a friend

Access to onsite gyms

Employee Assistance Programme (EAP)

Annual exceptional performance awards

Access to Cycle to Work & Tech Scheme

Career progression opportunities

Job summary

A premium accommodation provider in Greater London is looking for a Receptionist to provide excellent customer service to students and guests. Key responsibilities include welcoming visitors, managing bookings, and handling inquiries, all while maintaining a friendly and tidy reception area. The ideal candidate should have strong communication skills and a team-oriented mindset. This role offers a competitive salary and opportunities for professional development within a supportive work environment.

Qualifications

Previous experience in a customer-facing role is preferred.
Ability to handle complaints professionally and compassionately.
Strong communication skills, both written and verbal.

Responsibilities

Provide a knowledgeable and friendly welcome to all students and guests.
Handle post and parcels for students efficiently and accurately.
Maintain the reception desk and lobby cleanliness.
Raise maintenance requests and communicate with the maintenance team.

Skills

Customer service

Communication

Teamwork

Organizational skills

Job description

Overview

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we\'re always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you\'re enthusiastic about working alongside a talented team to deliver the best living experience, don\'t hesitate to apply today. We look forward to receiving your CV.

Responsibilities

Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
Keeping our booking system updated
Keeping the reception desk and entrance lobby clean and tidy at all times
Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
Raising maintenance requests for students and general maintenance and communicating with our maintenance team
Responding to and logging enquiries, working with your Team Leader or Residence Manager where needed
Ensure the circulation and distribution of all relevant notices, letters and information to all residents
Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution

Why work with us?

As a Receptionist you will be part of a wider team who work hard to give students the ultimate Scape experience whilst working together to be a more sustainable business. If you want to provide excellent customer service and are a team player, then we\'re sure you\'ll fit right in!

Benefits