Night Porter

Scape; Greater London; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Access to onsite gyms

Cycle to Work & Tech Scheme

Pension scheme

Team socials

Job summary

SCAPE Canada Water is seeking a Night Porter to join our on-site team. You will welcome students and guests, keep entrances secure after hours, follow health and safety procedures, and support general building upkeep and housekeeping tasks.

Responsibilities include raising maintenance requests, logging incidents, handling inquiries with Residence Manager support, and processing post and parcels. You must remain awake and alert during the 8pm–7am shift, across Scape sites as needed.

Qualifications

• Organised, flexible and dedicated.
• Professional phone, email and personal communications manner.
• Dependable, enthusiastic and works well within a team.
• Competent with Microsoft Office and learning new systems.
• Flexible in working locations, happy to work across Scape sites.
• SIA Licence an advantage.

Responsibilities

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone.
• Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access.
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements.
• Assisting with the general upkeep of the building carrying out some general housekeeping tasks.
• Raising maintenance requests for students and identifying general building maintenance.
• Reporting incidents and accidents to your Line Manager.
• Responding to and logging enquiries, working with your Residence Manager where needed.
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution.
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries.
• There is a requirement to remain awake and alert throughout your shift.

Skills

Organised

Flexible

Professional communication

Team player

Microsoft Office

Tools

SIA Licence

Job description

OPPORTUNITY AWAITS AT SCAPE Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience,

OPPORTUNITY AWAITS AT SCAPE Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience,

Location:

Canada Water

Hours:

Night shifts, 4 on / 4 off 8pm - 7am

Onboarding Requirements:

The successful candidate will be asked to complete a DBS check and provide references to cover the last 3 years.

As a Night Porter Your Main Responsibilities Will Include

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
• Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
• Assisting with the general upkeep of the building carrying out some general housekeeping tasks
• Raising maintenance requests for students and identifying general building maintenance
• Reporting incidents and accidents to your Line Manager
• Responding to and logging enquiries, working with your Residence Manager where needed
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
• There is a requirement to remain awake and alert throughout your shift

Your Key Attributes

• Organised, flexible and dedicated
• A professional phone, email and personal communications manner with a passion for excellent service
• Dependable, enthusiastic and works well within a team
• Competent with Microsoft Office and experienced with learning new systems
• Flexible in working locations, happy to work across Scape sites
• SIA Licence an advantage

Why work with us?

As a Scape Night Porter you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!

We Have a Range Of Employee Benefits Including

• Increasing pay & holiday with length of service*
• £150 for recommending a friend to Scape*
• Access to our onsite gyms
• Employee Assistance Programme (EAP)
• Employee of the month awards
• Annual exceptional performance awards
• Access to our Cycle to Work & Tech Scheme*
• Increasing holiday allowance*
• Long service award for our loyal employees
• Maternity + Paternity benefits*
• Career progression and development opportunities
• Overtime and the opportunity to work across Scape sites
• Enrolment onto the Scape Pension Scheme*
• Team socials!!

Scape Canada Water Team