Night Porter

Scape Australia Management Pty; Mile End; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Onsite gym

Free fresh fruit

Holiday allowance

Cycle to Work

Tech Scheme

Pension Scheme

Team socials

Job summary

Scape Mile End is seeking a Night Porter to join our student-focused team. The role covers 8pm–7am night shifts (4 on/4 off) with a friendly greeting to guests, securing entrances, and following safety policies. You will assist with upkeep and logging maintenance requests while providing strong customer service.

We value a professional phone and email manner, teamwork, and proficiency with MS Office. SIA Licence is an advantage.

Qualifications

• Excellent customer service mindset.
• Able to work night shifts (8pm–7am).
• Comfortable speaking with students and guests over the phone or in person.
• Reliable and able to work as part of a team.

Responsibilities

• Provide a knowledgeable and friendly welcome to students and guests.
• Ensure building entrances/exits are secure out of hours.
• Follow health and safety policies and procedures.
• Assist with general housekeeping and upkeep of the building.
• Raise maintenance requests and identify building issues.
• Log incidents and emergencies to the Residence Manager.
• Respond to enquiries and escalate issues as needed.
• Handle post and parcels efficiently and accurately.

Skills

Organised

Flexible

Professional communication

Team player

Microsoft Office

SIA Licence

Tools

Microsoft Office

Job description

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape.

Location: Scape Mile End

Hours: Night shifts, 4 on / 4 off 8pm - 7am

As a Night Porter your main responsibilities will include:

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
• Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
• Assisting with the general upkeep of the building carrying out some general housekeeping tasks
• Raising maintenance requests for students and identifying general building maintenance
• Reporting incidents and accidents to your Line Manager
• Responding to and logging enquiries, working with your Residence Manager where needed
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries

The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and training as requested by your line manager.

Your key attributes:

• Organised, flexible and dedicated
• A professional phone, email and personal communications manner with a passion for excellent service
• Dependable, enthusiastic and works well within a team
• Competent with Microsoft Office and experienced with learning new systems
• Flexible in working locations, happy to work across Scape sites
• SIA Licence an advantage

Why work with us?

As a Scape Night Porter you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!

We have a range of employee benefits including:

• £150 for recommending a friend to Scape*
• Access to our onsite gyms
• Employee assistance programme (EAP)
• Employee of the month awards
• Annual exceptional performance awards
• Access to our Cycle to Work and Tech Scheme*
• Increasing holiday allowance*
• Long service award for our loyal employees
• Maternity + Paternity benefits*
• Career progression and development opportunities
• Overtime and the opportunity to work across Scape sites
• Enrolment onto the Scape Pension Scheme*
• Team socials!!