Senior Night Porter

Scape Australia Management Pty; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Onsite gym

Free fruit

Generous holiday allowance

Cycle to Work & Tech Scheme

Pension scheme

Employee assistance programme

Job summary

Scape is seeking a Senior Night Porter to support our Night Porters across London sites, delivering excellent customer service and ensuring resident and building safety during night shifts.

You will lead by example, train and supervise porters, cover shifts as needed, manage access, and handle enquiries with professionalism, across Shoreditch, Wembley and other sites as required.

Qualifications

• Flexibility to work across Scape sites including Shoreditch/Wembley/Guildford.
• Excellent service mindset and professional manner.
• Experience with nights/lone working is highly desirable.

Responsibilities

• Maintaining understanding of the Night Porter role and site procedures.
• Training and supervising Night Porters across Scape sites.
• Complying with health and safety policy, risk assessments and method statements.
• Building rapport with GM, Residence Managers and Night Porters to ensure cover.
• Leading group training sessions for Night Porters.
• Leading by example and acting as a role model for Night Porters.
• Providing flexibility to cover shifts across sites as required.
• Welcoming residents and guests in person or by phone.
• Ensuring entrances/exits are secure out of hours.
• General housekeeping tasks and upkeep of buildings.
• Raising maintenance requests and logging issues.
• Reporting incidents to managers and keeping handovers.
• Handling enquiries and escalations with GM/Residence Manager.
• Handling post and parcels and logging deliveries.
• Contributing ideas to improve guest experience with Operations.
• Undertaking other duties commensurate with the role.

Skills

Flexibility

Trustworthy

Organised

Excellent communication

Team player

Lead and train

Night shift experience

Front of house

Microsoft Office

Tools

Microsoft Office

Job description

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today. We look forward to receiving your CV

Hours

Night shifts, 4 on / 4 off 8pm - 7am.

Salary

£28,748.72 starting salary, salary increases with length of service

The role

As a Senior Night Porter you will support our Night Porters across our London sites, setting the right example in customer service and behaviour throughout the night shifts and ensuring resident and building safety is maintained across the sites. You will either be travelling between sites or covering a shift on site.

Main responsibilities

• Maintaining a strong understanding of the role of a Night Porter and of the procedures for each of the Scape sites
• Supporting, training, and supervising new and existing Night Porters across Scape sites
• Full understanding and dedication to our health and safety policy, operational procedures, risk assessments and method statements at all sites
• Maintaining a strong and ongoing rapport with General Manager, Residence Managers and the Night Porters with the aim of building strong and diligent cover at our sites by offering constant feedback to continuously improve our service offering.
• Involvement in all group training sessions for Night Porters to develop team members in their role and share best practice
• Leading by example and acting as a role model for Scape Night Porters
• Providing flexibility and covering Night Porter shifts across the sites as and when required
• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
• Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
• Assisting with the general upkeep of the building carrying out some general housekeeping tasks
• Raising maintenance requests for students and identifying general building maintenance
• Reporting incidents and accidents to your manager / General Managers / Residence Managers
• Keeping accurate records and completing handovers where required
• Responding to and logging enquiries, working with your General Manager / Residence Manager where needed
• Handling and logging complaints professionally and compassionately, escalating them to the General Manager / Residence Manager for resolution
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
• Work with the Operations Manager to provide suggestions and improvements to support the night team and overall Scape experience.
• To undertake any other duties as and when required that are commensurate with the role

About you

• Flexibility in locations and available to work across all Scape sites including but not limited to Shoreditch, Wembley, Guildford.
• Trustworthy and responsible, able to set the right example to other Night Porters
• Organised, flexible and dedicated
• Excellent communication skills and a professional manner alongside a passion for excellent service
• Dependable, enthusiastic and works well within a team
• Approachable and prepared to have open and supportive communication with our residents
• Ability to lead, motivate and train other Night Porters
• To have extensive experience working nights on a lone working basis
• To have worked in a front of house role, demonstrating exceptional customer service
• Competent with Microsoft Office and experienced with learning new systems

Onboarding requirements

• Any offers will be subject to 3 years of satisfactory references and satisfactory DBS check
• This role requires a driving license and suitable vehicle
• This is a night working role, the candidate must have the ability to remain alert throughout the shift

Why join Scape?

As a Senior Night Porter you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!

Our range of employee benefits

Our range of employee benefits include:

• Increasing salary & holiday with length of service*
• Birthday day off*
• £150 for recommending a friend to Scape*
• Access to our onsite gyms
• Employee Assistance Programme (EAP)
• Employee of the month awards
• Annual exceptional performance awards
• Access to our Cycle to Work & Tech Scheme*
  
• Long service award for our loyal employees
• Maternity + Paternity benefits*
• Career progression and development opportunities
• Overtime and the opportunity to work across Scape sites
• Enrolment onto the Scape Pension Scheme*
• Team socials!!

We look forward to hearing from you.

Scape Night Team

Sites: Floating

Department: Front of House

Job Title: Senior Night Porter

Salary: £28,748.72

City: London

Country: England