Night Porter

Hastings Hotels Group

Holywood

Remote

GBP 18,000 - 26,000

Full time

5 days ago

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Benefits offered by this job

Free staff meals

Employee discounts

29 days holiday + birthday

Career progression opportunities

Job summary

Hastings Hotels is seeking a reliable Night Porter for the Culloden Estate & Spa on a 35-hour weekly schedule with 11pm–7am shifts. You’ll support guests overnight, handle luggage, valet parking, and contribute to a secure, friendly environment across our six Northern Ireland hotels.

The role emphasizes outstanding customer service, knowledge of hotel facilities, and proactive promotion of services, with opportunities for development and progression within the group.

Qualifications

Right to work in the United Kingdom.
Professional appearance.
Excellent communication skills.
A full, clean driving licence with no penalty points.
Ability to deliver an exceptional standard of customer service.

Responsibilities

To serve and assist guests for the duration of the night.
To provide the highest standards of service to guests, ensuring all needs and expectations are met.
To be knowledgeable about hotel facilities, services, and local attractions.
To ensure proactive sale of hotel services to guests.
To maintain guest luggage and provide car parking valet service when needed.

Skills

Hospitality

Food Service Skills

Exceptional Customer Service Skills

Reception skills

Van Driving

Job description

Night Porter

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our talented Night Team at the 5-star Culloden Estate & Spa.

Under the leadership of our Night Manager, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Typical hours are from 11pm-7am.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Further details about our employee benefits here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

We reserve the right to apply enhanced shortlisting criteria.

About the role

To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel.

To serve and assist guests for the duration of the night.
To provide the highest standards of service to guests, ensuring all needs and expectations are met.
To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
To ensure you handle, store and deliver guest luggage to the appropriate destination.
To provide a guest car parking valet service and transportation for guests using the Estate vehicle.
To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.
To receive cash payments for food and beverages sold and record food, drinks, and goods sold to guests in residence, in accordance with operating procedures.
To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To maintain the security of stock areas at all times, immediately reporting any breaches.
To comply with all health, safety, hygiene and licensing policies and procedures.
To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
To ensure all guest enquires are handled efficiently and effectively.
Any other duties as required by management.

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. Each of our outlets has a unique personality and market positioning, catering to diverse needs, from city centre buzz to serene seaside escape.

Required Criteria

Right to Work in the United Kingdom
A professional appearance
Excellent communication skills
A full, clean driving licence with no penalty points
Ability to deliver an exceptional standard of customer service

Desired Criteria

Previous experience of working nights
Previous hospitality experience
Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics.

Skills you'll need