Food & Beverage Assistant

Hastings Hotels Group; Holywood; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Complimentary meals on duty

Preferential room rate across Hastings

20% Discount on food

Retail discounts and perks

Free parking at selected sites

29 days’ holiday increasing with years

Health and wellbeing programme

Job summary

Hastings Hotels Group is seeking a Food & Beverage Assistant for the Culloden Estate & Spa in Northern Ireland. The role involves presenting beverages and snacks, maintaining service areas, and delivering high guest service across 35 hours per week over five days, including weekends.

We offer competitive pay and a range of benefits, including meals on duty, staff discounts, and health and wellbeing programmes.

Qualifications

• Experience in hospitality service roles.
• Commitment to high standards of customer service.
• Ability to work in a busy hotel environment.

Responsibilities

• Present beverages and snacks to guests to maximise enjoyment.
• Maintain cleanliness of service areas according to Hastings Standards.
• Take orders, handle payments, and manage bar stocks.
• Greet guests and respond to queries with professionalism.
• Ensure cash handling and till procedures are accurate.

Skills

Operating Till Skills

Bar Service

Food Service Skills

Exceptional Customer Service Skills

Job description

Food & Beverage Assistant

JOIN A LEGACY OF HOSPITALITY

Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa.

For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But it’s not just about the products; it’s our people who bring the Hastings experience to life.

With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we welcome you to apply for the position of Food & Beverage Assistant at the 5-Star Culloden Estate & Spa.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends.

We place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the wider Group. We believe that the right behaviours and attitudes are more critical than every last qualification – we can help you attain those – and offer an extensive range of learning and development opportunities.

We’re committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.

In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including:

• Complimentary meals when on duty.
• An exclusive, preferential room rate across our entire portfolio of hotels.
• 20% Discount on food at our restaurants.
• Retail discounts and perks.
• Free parking at selected sites.
• 29 days’ holiday increasing with service, plus your birthday.
• Access to an extensive health and wellbeing programme.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers/life-at-hastings/

Hastings Hotels is an Equal Opportunities Employer.

About the role

To be responsible for the presentation of the bar and the service of beverages and snacks for greatest enjoyment of our guests.

• To maintain the cleanliness of service areas according to Hastings Standards.
• To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, bar stocks, preparing and serving beverages, taking orders and payments.
• Greeting guests and responding to their queries.
• To ensure all cash, charges, floats and till procedures are carried out correctly.
• To use equipment and bar pumps efficiently, to maintain proper measures and ensure minimum wastage.
• To always maintain the security of stock areas, immediately reporting any breaches.
• To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
• To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
• To comply with all health, safety and hygiene policies and procedures.
• Any other duties as required by management.

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. Each of our outlets has a unique personality and market positioning, catering to diverse needs, from city centre buzz to serene seaside escape.

Required Criteria

• Right to Work in the United Kingdom
• Ability to deliver an exceptional standard of customer service
• A professional appearance
• A high level of attention to detail
• Excellent communication skills
• Previous hospitality experience in a quality establishment

Desired Criteria

• Previous experience in a hotel
• Familiarity with Cocktails

Skills you'll need

• Operating Till Skills
• Bar Service
• Food Service Skills
• Exceptional Customer Service Skills