Food and Beverage Assistant

Hastings Hotels Group; Belfast City District; On-site; GBP 13,000 - 18,000; Part time

Benefits offered by this job

Free staff meals

Employee discounts

Cash and card tips

Service charge shared across team

29 days holiday + birthday

Job summary

Hastings Hotels Group is recruiting for a Food and Beverage Assistant at the Grand Central Hotel in Northern Ireland. You will help serve meals and drinks, maintain service areas, and assist guests with orders and payments.

Full training provided; prior experience is welcomed but not essential. The role supports breakfast through evening functions and offers staff meals, discounts, tips, a service charge pool, and generous holiday entitlement.

Qualifications

• GCSE English and Maths at grade A-C.
• Good command of English and clear communication.
• Experience in hospitality is a plus but not required.

Responsibilities

• Serve food and beverages to guests to the highest standard.
• Clear and clear away tables, take orders, process payments.
• Greet guests and respond to queries with a friendly attitude.
• Ensure cleanliness and presentation of service areas.
• Work with the team to maintain a harmonious environment.

Skills

Bar Service

Customer Service

Communication

Right to Work

GCSE English/Maths

Education

GCSE English & Maths (A-C)

Job description

Food and Beverage Assistant

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team at the exclusive Grand Central Hotel

Under the inspiring leadership of our General Manager, Jake McHugh you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

Hours vary to cover breakfast, lunch, dinner and evening functions.

The rate of pay for this casual position ranges from £9.55ph to £12.75ph depending on age.

We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, an excellent service charge shared across the team, 29 days holiday plus your birthday and opportunities for career progression and development.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About the role

To be responsible for serving food & beverages for the greatest enjoyment of our guests. To maintain the cleanliness and presentation of the service areas according to Hastings Standards.

• To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.
• To ensure all cash, charges, floats and till procedures are carried out correctly
• Greeting guests and responding to their queries
• To ensure all equipment and materials are used in the correct manner and any problems are reported immediately
• To always maintain the security of stock areas, immediately reporting any breaches.
• To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
• To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
• To comply with all health, safety and hygiene policies and procedures.
• Any other duties as required by management.

About You

We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training.

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. Each of our outlets has a unique personality and market positioning, catering to diverse needs, from city centre buzz to serene seaside escape.

Required Criteria

• Good Command of English Language
• Right to Work in the United Kingdom
• Must be educated to GCSE level or the equivalent with grades A-C in English and Maths
• Must have excellent communication and basic numeracy skills
• Must have a professional appearance

Desired Criteria

• Previous experience serving food and beverages

Skills you'll need

• Bar Service
• Exceptional Customer Service Skills
• Responding to Customer Needs
• Exceeding Customer Expectations