Front Office Receptionist

Hastings Hotels Group; Belfast City District; Remote; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Free staff meals

Employee discounts

Credit card tips

29 days holiday

Career progression

Job summary

Hastings Hotels is seeking a reliable Front Office Receptionist for its five-star Culloden Estate & Spa in Northern Ireland. The role is part-time (21 hours per week) across 7 days with varied shifts including weekends.

Salary is £14,742 per annum, pro-rata from the full-time £24,570, paid weekly, with benefits such as staff meals, discounts, tips, and generous holiday allowance. As part of the Front Office Team under the Front Office Manager, you will welcome guests, check them in/out, handle

Qualifications

• A right to work in the United Kingdom.
• Excellent command of the English Language to at least B2 level.
• Previous Customer Service experience delivered in person, via email, and via telephone.
• The ability to deliver an exceptional guest experience.
• A professional appearance.
• Educated to level 2 (GCSE grades A-C) or the equivalent in English and Mathematics.
• Excellent computer literacy.

Responsibilities

• Greet guests on arrival and ensure an efficient, professional check-in/check-out.
• Know hotel facilities and local amenities to assist guests.
• Promote hotel services to guests during their stay.
• Handle guest accounts and billing procedures accurately.
• Balance cash and transactions at end of shift.
• Answer calls from guests and external callers.
• Assist guests with reasonable requests for hotel services.
• Respond to complaints and find appropriate solutions.
• Maintain a clean and tidy reception area per standards.
• Report any technical or maintenance needs.
• Ensure reception and storage areas are secure at all times.
• Comply with health, safety, hygiene and licensing policies.
• Collaborate with colleagues to maintain a harmonious work environment.
• Perform other duties as required by management.

Skills

Exceptional Customer Service

Reception skills

Reservation skills

Local Knowledge

Education

GCSE English

GCSE Mathematics

Job description

Front Office Receptionist

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive, five-star Culloden Estate & Spa.

Under the inspiring leadership of our Front Office Manager, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality.

The successful candidate can expect to work on a part-time basis, 21 hours per week (excluding breaks), three shifts out of seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm, 3pm to 11pm, and 12pm to 8pm.

The salary for this part-time position is £14,742 per annum, paid weekly. This is pro-rata the full-time equivalent salary of £24,570.

We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday plus your birthday, and opportunities for career progression and development.

The company reserves the right to apply enhanced short-listing criteria.

Hastings Hotels is an Equal Opportunities Employer.

About the role

To meet and greet guests upon their arrival at the hotel ensuring an efficient, professional and friendly check in/out process. Typical tasks are;

• To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
• To be aware of all hotel services and be proactive in the sale of these to guests
• To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To balance bank, cash, foreign currency and all transactions at the end of your shift.
• To answer telephone calls from guests and external callers.
• To assist guests with any reasonable request for hotel services
• Respond to complaints and find the appropriate solution
• To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
• Report any technical and maintenance needs.
• To ensure the security of reception and storage areas is maintained always.
• To comply with all health, safety, hygiene and licensing policies and procedures.
• To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
• Any other duties as required by Management

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. But it’s not just about the products; it’s our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place.

Required Criteria

• A right to work in the United Kingdom
• Excellent command of the English Language to at least B2 level
• Previous Customer Service experience delievered in person, via email, and via telephone
• The ability to deliver an exceptional guest experience
• A professional appearance
• Educated to level 2 (GCSE grades A-C) or the equivalent in English and Mathematics
• Excellent computer literacy

Desired Criteria

• Previous experience within a Hotel Reception
• Educated to Level 6 (Undergraduate Degree) in a relevant field such as Tourism & Hospitality Management or working towards

Skills you'll need

• Exceptional Customer Service Skills
• Reception skills
• Reservation skills
• Local Knowledge Skills