Night Porter

Crieff Hydro Limited; Crieff; On-site; GBP 10,000 - 40,000; Full time

Job summary

A family-operated hospitality group in stunning Perthshire seeks a night shift Porter to provide exceptional customer service and maintain security. Responsibilities include handling luggage, assisting with event preparations, and ensuring a clean and safe environment for guests. The role demands a personable individual with previous porter experience, strong listening skills, and the flexibility to address various guest needs. Live-in accommodation and a range of benefits are available, creating a supportive and inclusive team culture.

Benefits

Live-in accommodation available

Free meals on shift

Exclusive discounts on food and drinks

Team rate hotel stays

Refer a friend bonus

Guest mention rewards

Supportive team environment

Career progression opportunities

Wellbeing support

Team events and parties

Qualifications

• Previous experience as a Porter or similar role.
• Must be over 21 with a clean driver’s license.
• Strong interpersonal skills and the ability to engage with guests.

Responsibilities

• Provide excellent customer service during the night shift.
• Maintain security and cleanliness on the premises.
• Assist with guest luggage and set up for events.
• Drive guests on and off the estate.

Skills

Porter experience

Good listening skills

Team focus

Flexibility

Fun personality

Job description

Be part of the Family

We're a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

Crieff Hydro Hotel

In the heart of Scotland, we’re set in a 900 acre estate in stunning Perthshire. A home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self‑catering lodges, 6 restaurants and over 60 onsite activities – including a spa, leisure centre, horse‑riding centre and our famously exciting Action Glen. There really is something for everyone!

About the role

You’ll be part of our busy team of Porters – responsible for maintaining security, cleanliness and customer satisfaction during the night shift.

You’ll deliver exceptional customer service to all our guests. From carrying guests’ luggage to supporting with conference set up for the next day or clearing snow, no night shift will be the same.

Your friendly and engaging personality will immediately reassure our guests that they’re in safe hands. You’ll make lasting impressions, taking every possible opportunity to talk to our guests, share our story and enhance their experience.

As you'll drive our guests and team on and off the Estate, you'll be over 21 with a clean driver’s licence.

What we need from you

• Previous Porter experience – a night owl!


• Good Listener – we don’t make assumptions; we listen to what our guests have to say – the good and the bad


• Team focus – there are no egos here, just hard‑working people who love creating memorable experiences for every guest


• Ideas and openness – we’re up for doing things differently and will try (almost) everything once


• Fun and easy to talk to – we’re looking for personality, not a corporate clone


• Flexibility – there’s no problem you can’t fix

What you’ll get from us

• Live‑in Accommodation – On‑site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.


• Free Meals on Shift– Stay fuelled and focused with delicious staff meals while you work.


• Exclusive Discounts– Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.


• Team Rate Hotel Stays– Take time to recharge with £30 per night – where will you explore next?


• Refer a Friend Bonus – Earn up to £250‑£500 for each successful team member or manager which you recommend to us.


• Guest Mention Rewards– Earn £5 every time a guest gives you a positive shoutout in a review.


• A Friendly & Supportive Team– Work in a fun, welcoming environment where team spirit and well‑being are a priority.


• Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.


• Wellbeing Support– Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.


• Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note:

This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.