Night Porter

Malmaison Belfast; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hotel in Birmingham is seeking a Night Porter to oversee hotel operations from sundown to sunrise. In this hands-on role, you will manage the Food & Beverage Department during the night, ensuring guest satisfaction and maintaining cleanliness in public areas. The ideal candidate will have night shift experience and strong communication skills. We offer competitive training programs to advance your career within the hospitality industry.

Benefits

Flexible shift patterns

Nationally recognized apprenticeships

Career progression opportunities

Qualifications

• Experience in a similar role is beneficial.
• Experience in night shift work is essential.

Responsibilities

• Oversee the running of the hotel from sundown to sunrise.
• Manage the Food & Beverage Department during the night.
• Assist guests with luggage and inquiries.
• Ensure cleanliness of public areas and prepare event spaces.
• Conduct nightly Health and Safety audits.

Skills

Organizational skills

Excellent communication

Job description

Night Porter

Malmaison Birmingham

The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.

As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate - you will be cleaning public areas and preparing meeting and event spaces ready for the next day.

You will be assisting guests with their luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.

Experience of working in a similar role is beneficial and experience of night shift work is essential.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences.

Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.