Night Manager: Lead Front Office & Guest Experience

Leonardo Hotels; Glasgow; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week perks

Wellbeing Calendar

Training programmes with progression

Job summary

Leonardo Hotels is seeking a Night Manager at Leonardo Royal Hotel Glasgow to lead the Front Office team and steer night-time operations in line with brand standards. You will act as Duty Manager, maintain security, handle guest requests, and ensure smooth handovers to morning staff.

You’ll motivate the team, deliver memorable guest experiences, implement training plans, and monitor guest satisfaction. The role offers career progression within a growing hotel family and requires a hands-on

Qualifications

• Experience leading front office teams in hospitality environments.
• Strong guest-services orientation with a calm, problem-solving approach.
• Ability to train and develop night-shift staff.

Responsibilities

• Oversee and direct Front Office night operations in line with brand standards.
• Act as Duty Manager and ensure guest safety and security during night hours.
• Manage handovers between night and morning teams to ensure seamless service.
• Coach and motivate the Night Manager team to maintain high service levels.

Job description

Leonardo Hotels is seeking a Night Manager at Leonardo Royal Hotel Glasgow to lead the Front Office team and steer night-time operations in line with brand standards. You will act as Duty Manager, maintain security, handle guest requests, and ensure smooth handovers to morning staff.

You’ll motivate the team, deliver memorable guest experiences, implement training plans, and monitor guest satisfaction. The role offers career progression within a growing hotel family and requires a hands-on