Night Operations Leader – Elevate Guest Experience

DoubleTree by Hilton Sheffield City; Sheffield; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Bed & Breakfast stays across leaf HOSP

Food & beverage discount

Wellbeing support

Hapi platform

Long service awards

Team recognition awards

Extra annual leave

Job summary

leaf HOSPITALITY is seeking a confident Night Manager to lead our overnight hotel operation in Sheffield, ensuring exceptional guest experiences and high operational standards. You will act as the senior manager on duty, supervise overnight team members and oversee night audit processes while maintaining a safe environment.

Join a hands-on leadership team that values proactive problem solving, strong communication and a calm approach under pressure.

Qualifications

• Overnight leadership to ensure guest experience and safety.
• Oversee night audit and financial procedures.
• Maintain brand standards and security checks.

Responsibilities

• Lead the overnight operation of the hotel, ensuring exceptional guest experiences and operational standards.
• Act as the senior manager on duty during overnight shifts.
• Support and guide overnight team members, creating a positive and high-performing working environment.
• Handle guest enquiries, requests and feedback professionally and effectively.
• Oversee night audit processes and ensure financial and administrative procedures are completed accurately.
• Conduct regular security, safety and property checks throughout the hotel.
• Ensure company, brand and legal standards are maintained at all times.
• Manage incidents and make confident decisions to support guests, team members and the business.
• Support the preparation of the hotel for the following day's operation.
• Help create a safe, secure and welcoming environment for guests and colleagues.

Job description

leaf HOSPITALITY is seeking a confident Night Manager to lead our overnight hotel operation in Sheffield, ensuring exceptional guest experiences and high operational standards. You will act as the senior manager on duty, supervise overnight team members and oversee night audit processes while maintaining a safe environment.

Join a hands-on leadership team that values proactive problem solving, strong communication and a calm approach under pressure.