Overnight Hotel Leader — Elevate Guest Experience & Safety

Doubletree By Hilton Sheffield City; England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bed & Breakfast stays

50% Food & Beverage discount

Employee Assistance Programme

Wellbeing support

Hapi discounts platform

Long Service Recognition Awards

Team Member recognition awards

Additional annual leave with service

Training and development opportunities

Job summary

leaf HOSPITALITY is seeking a confident Night Manager to lead our hotel overnight operations, ensuring exceptional guest experiences and strict adherence to standards. You will act as the senior manager on duty, supervise overnight team members and handle guest inquiries while maintaining security and night audit processes.

The role focuses on delivering calm, proactive leadership, effective decision-making under pressure, and seamless preparation for the next day’s operations in a busy

Qualifications

• Experience leading guest service during night shifts.
• Proven ability to manage teams in a hotel environment.
• Strong communication and decision-making under pressure.

Responsibilities

• Lead the overnight operation of the hotel, ensuring exceptional guest experiences and operational standards.
• Act as the senior manager on duty during overnight shifts.
• Support and guide overnight team members, creating a positive and high‑performing working environment.
• Handle guest enquiries, requests and feedback professionally and effectively.
• Oversee night audit processes and ensure financial and administrative procedures are completed accurately.
• Conduct regular security, safety and property checks throughout the hotel.
• Ensure company, brand and legal standards are maintained at all times.
• Manage incidents and make confident decisions to support guests, team members and the business.
• Support the preparation of the hotel for the following day's operation.
• Help create a safe, secure and welcoming environment for guests and colleagues.

Skills

Guest service leadership

Night operation experience

Team supervision

Communication skills

Job description

leaf HOSPITALITY is seeking a confident Night Manager to lead our hotel overnight operations, ensuring exceptional guest experiences and strict adherence to standards. You will act as the senior manager on duty, supervise overnight team members and handle guest inquiries while maintaining security and night audit processes.

The role focuses on delivering calm, proactive leadership, effective decision-making under pressure, and seamless preparation for the next day’s operations in a busy