Night Duty Manager: Night Audit & Guest Experience

RBH; Sheffield; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Discounted room rates

Birthday leave

Maternity/adoption/parental leave

Course sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme

Flexible working

Wagestream pay access

Employee assistance program

Social and wellness events

Free meals on duty

Job summary

RBH's Courtyard by Marriott Sheffield is seeking an experienced Nights Duty Manager to join our brand-new hotel near Meadowhall. You will oversee nightly operations, balance cash, ensure guest safety, and support front desk and F&B teams.

The role requires strong attention to detail, IT skills with PMS, and excellent communication to handle guest inquiries and emergencies during night hours. Join RBH for a dynamic hospitality career with growth opportunities.

Qualifications

• Previous experience in hospitality or finance roles, with an understanding of accounting principles.
• Strong attention to detail and accuracy.
• Good communication skills and the ability to handle guest enquiries professionally.
• IT skills and familiarity with property management systems (PMS).
• Flexibility to work night shifts and the ability to remain focused and productive.

Responsibilities

• Balance and reconcile daily financial transactions, including room revenue, food and beverage sales, and other charges.
• Prepare end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies.
• Check in late arrivals, assist guests with inquiries, and provide overnight front desk support.
• Conduct regular security checks to ensure guest and property safety.
• Collaborate with front office and accounting teams to address issues identified during the night audit.
• Maintain handover notes and ensure information is recorded for the day team.
• Handle emergencies overnight, coordinating with necessary departments.
• Lead nights bar and room service operations.
• Manage night team members.
• Ensure the hotel is set for the following day for smooth operation.
• Support Breakfast operations with F&B team.

Skills

Hospitality experience

Finance knowledge

Attention to detail

PMS familiarity

Communication skills

Tools

PMS

Job description

RBH's Courtyard by Marriott Sheffield is seeking an experienced Nights Duty Manager to join our brand-new hotel near Meadowhall. You will oversee nightly operations, balance cash, ensure guest safety, and support front desk and F&B teams.

The role requires strong attention to detail, IT skills with PMS, and excellent communication to handle guest inquiries and emergencies during night hours. Join RBH for a dynamic hospitality career with growth opportunities.