Guest Experience & Operations Leader

COREcruitment Ltd; Sheffield; On-site; GBP 42,000 - 54,000; Full time

Job summary

COREcruitment Ltd in Sheffield is seeking a hands-on hospitality leader to take full ownership of daily operations at a busy leisure venue. You will drive performance, empower teams and ensure exceptional guest experiences.

As a senior operations manager, you will coach staff, manage wage budgets and safety standards, and collaborate across departments to deliver outstanding service, while staying calm under pressure and focused on commercial results.

Qualifications

• Leadership experience within leisure, hospitality, or busy service-led environments.
• Hands-on operator who leads by example and stays calm under pressure.
• Strong communication with a flexible leadership style that motivates at all levels.
• Commercially aware and confident managing budgets and performance targets.
• Organised, proactive, and able to balance long-term planning with day-to-day priorities.
• Knowledge of Health & Safety, Food, and Consumer legislation.
• Genuine passion for people, service and creating exceptional guest experiences.

Responsibilities

• Lead daily site operations to the highest standards, ensuring smooth, safe, and efficient performance across all departments.
• Keep wage budgets and financial targets on track, driving strong commercial results.
• Maintain outstanding service and operational consistency through effective people leadership and attention to detail.
• Coach, mentor, and develop your crew, building an engaged, capable, and motivated team.
• Collaborate across departments to achieve key performance goals and deliver exceptional guest satisfaction.
• Monitor health, safety, and food standards to ensure full compliance and protect the venue’s reputation.
• Proactively identify new revenue streams and opportunities for improvement.
• Promote an inclusive, supportive, and high-performance working culture where every team member feels valued.

Job description

COREcruitment Ltd in Sheffield is seeking a hands-on hospitality leader to take full ownership of daily operations at a busy leisure venue. You will drive performance, empower teams and ensure exceptional guest experiences.

As a senior operations manager, you will coach staff, manage wage budgets and safety standards, and collaborate across departments to deliver outstanding service, while staying calm under pressure and focused on commercial results.