Night Operations Lead - Guest Experience & Service

Motel One Group; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Motel One Group in Greater London is seeking an attentive Night Auditor to coordinate overnight operations and ensure a secure, welcoming environment for guests. You will lead the night team, manage balance closures, and support guests in the bar and lounge to start the day well.

Join our team to uphold high service standards, work closely with the Department Manager, and prepare breakfast setup for the first guests of the day with a focus on hospitality in a busy urban hotel.

Qualifications

• Night audit experience is preferred, ideally in hotel/catering or related sectors.
• Strong hosting and service mindset with emphasis on quality.
• Team player with good communication across departments, especially overnight staff.

Responsibilities

• Oversee overnight hotel operations to ensure smooth service.
• Prepare daily closing balances and secure daily takings.
• Look after guests in the bar and lounge.
• Prepare breakfast setup for the first guests of the day.

Skills

Night audit experience

Customer service

English fluency

Tools

Opera Cloud

Job description

Motel One Group in Greater London is seeking an attentive Night Auditor to coordinate overnight operations and ensure a secure, welcoming environment for guests. You will lead the night team, manage balance closures, and support guests in the bar and lounge to start the day well.

Join our team to uphold high service standards, work closely with the Department Manager, and prepare breakfast setup for the first guests of the day with a focus on hospitality in a busy urban hotel.