Night Operations Lead: Guest Experience & Safety

Aloft Hotels; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Aloft Hotels in London is seeking a Night Auditor to own the guest experience from arrival to departure, resolving issues at first contact and coordinating emergency responses as required. You will help maintain a welcoming, safe environment and support other departments as needed.

This full-time shift includes night operations, guest check-ins/outs, and ensuring accurate accounts while upholding Marriott standards of service.

Qualifications

• High school diploma or GED; 1 year experience in guest services/front office or related area.
• Or 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Runs night operations to meet guest expectations and maximize occupancy.
• Process all check-ins/outs, verify reservations, and manage payments.
• Handle guest inquiries and complaints, escalate as needed, and uphold safety standards.

Skills

Analytical Skills

Interpersonal Skills

Communications

Customer Service

Team Work

Problem Solving

Leadership

Education

High school diploma or GED

1 year guest services/front desk experience

2-year degree in Hospitality/Business

Job description

Aloft Hotels in London is seeking a Night Auditor to own the guest experience from arrival to departure, resolving issues at first contact and coordinating emergency responses as required. You will help maintain a welcoming, safe environment and support other departments as needed.

This full-time shift includes night operations, guest check-ins/outs, and ensuring accurate accounts while upholding Marriott standards of service.