Night Operations Lead — Safety, Security & Service

Unite Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Performance-related bonus

25 days annual leave

Pension scheme 4–11%

Life assurance

Share save scheme

Enhanced Family Leave

Medicash (Health Cash Plan)

Employee Assistance Programme (EAP)

Volunteering day

Job summary

Unite Group is seeking a Night Operations Supervisor to lead the overnight team, ensuring safety, security and a high standard of service for residents. You will coordinate night-time operations, make decisions on-site, and act as the escalation point for incidents and resident needs.

You'll work closely with the property team to ensure smooth handovers, safety checks, and consistent operations across shifts, maintaining a supportive environment for residents.

Qualifications

• Experience in customer service, hospitality, property or operational environment.
• Experience supporting or supervising teams.
• Ability to manage incidents and operational issues under pressure.
• Good understanding of health and safety procedures.
• Organised, proactive and decisive during shifts.
• Strong communication and problem-solving skills.
• Experience in property, residential or hospitality environments would be beneficial.

Responsibilities

• Lead night operations, ensuring the property remains safe, secure and well maintained.
• Supervise the night team and provide clear direction.
• Act as main escalation point for incidents and safety issues.
• Respond to emergencies and coordinate effective resolutions.
• Carry out safety checks and audits to ensure procedures are followed.
• Maintain clean, safe, welcoming communal areas and manage rotas.

Skills

Team leadership

Customer service

Operations management

Health & safety

Communication

Job description

Unite Group is seeking a Night Operations Supervisor to lead the overnight team, ensuring safety, security and a high standard of service for residents. You will coordinate night-time operations, make decisions on-site, and act as the escalation point for incidents and resident needs.

You'll work closely with the property team to ensure smooth handovers, safety checks, and consistent operations across shifts, maintaining a supportive environment for residents.