Night Manager: Guest Experience Leader & Upsell Pro

Village Hotels - Aberdeen - Reception / Nights; Kingswells; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink

Friends & Family discounts

Retail & Lifestyle discounts

Employee Support

Job summary

Village is seeking a Night Manager to lead the hotel through the night, ensuring a warm and professional welcome for late guests and smooth front-of-house operations. You will drive upselling opportunities and manage nightly checks with a focus on guest satisfaction and safety.

You will mentor a busy, customer-focused team, track daily reports, and uphold brand standards. This role requires energy, hands-on leadership, and a passion for hospitality in a vibrant hotel environment.

Qualifications

• Leadership experience in hospitality or hotel operations.
• Strong guest-service orientation with a focus on satisfaction.
• Willingness to work night shifts and manage front-of-house operations.

Responsibilities

• The Ultimate Welcome: provide a warm, professional welcome to late arrivals.
• Commercial Hustle: monitor wage costs, use Opera to manage bookings, opportunities to upsell rooms.
• Problem Solving: handle reservations and guest issues promptly and politely.
• Inspirational Leadership: recruit, track daily reports, and drive high-performance teamwork.

Skills

Leadership

Guest service

Upselling

Night operations

Job description

Village is seeking a Night Manager to lead the hotel through the night, ensuring a warm and professional welcome for late guests and smooth front-of-house operations. You will drive upselling opportunities and manage nightly checks with a focus on guest satisfaction and safety.

You will mentor a busy, customer-focused team, track daily reports, and uphold brand standards. This role requires energy, hands-on leadership, and a passion for hospitality in a vibrant hotel environment.