Night Team Leader - Ewloe

Village Hotels; Ewloe; Sur place; GBP 22 000 - 26 000; Plein temps

Résumé du poste

Village Hotels Ewloe is seeking a Night Team Leader to drive a busy overnight operation. You will oversee night audit, security checks, and guest services for late arrivals, with a focus on safety and smooth handovers.

You'll lead a small night team, help with rotas to manage wage costs, train new starters, and deliver effective handovers to the early Duty Manager, ensuring guests enjoy a seamless overnight experience.

Qualifications

• Experience in hospitality/night operations is preferred but attitude and energy matter more.
• Ability to manage rotas and assist with wage costs.
• Strong leadership and customer-service mindset required.

Responsabilités

• Own and manage night-time operations, including the night audit and security checks.
• Ensure guest experiences for late arrivals and early checkouts meet high standards; assist with room service and pub duties.
• Lead and develop the night team, run briefings, manage rotas, and hand over to the early Duty Manager.

Connaissances

Leadership & team management

Guest service

Night shift operations

Training / coaching

Description du poste

As our Night Team Leader, you are the engine of the shift. We trust you to handle:

• The Operation: Taking ownership of the critical night time procedures. You will manage the night audit to reconcile the business of the day, conduct thorough security checks, ensure non-residents leave safely after events, and keep the building fully compliant.
• The Guest Experience: Acting as the ultimate all-rounder by delivering warm welcomes for late arrivals, efficiently checking out early departures, pouring drinks in the Pub, and preparing room service, ensuring high standards never drop just because it is dark outside.
• The Leadership: Keeping morale high when the team is tired. You will assist with rotas to manage wage costs, train new starters, run team briefings, and deliver a seamless handover to the early Duty Manager to set the day team up for success.
  At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us.If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.